Summary: I have owned this dishwasher for 3 years now. At first, I loved the idea of smaller wash loads. Now, I just want clean dishes. I am currently looking for a new dishwasher.
I have had the units cleaned and nothing has malfunctioned during my ownership, however, the unit just won't get the dishes clean. It leaves little specks on all the dishes and a residue that can only be cleaned with vinigar.
Summary: Some people have the locked light flashing and think their unit is malfunctioning. Simply hold the Pro-Dry button down for 4 seconds and the lock feature will release. Really quiet, excellent machine-we have a great room design and can talk or watch TV with the unit running and hardly hear it!
Summary: We recently remodeled our kitchen and liked the idea of being able to have the choice of doing smaller loads the majority of the time or doing larger ones when entertaining. It has failed to work properly from the moment we purchased it. The top drawer illuminates that it is locked at all times and will not cycle on or off and we are unable to scroll through any of the wash functions. By far the most unreliable appliance I have ever purchased.
Summary: We recently purchased a 2-year old home with one of these units. Within 3 months of moving in, we had the repair man out 4 different times. They told us this is the most finicky model/style of dishwasher, and that they had stopped selling them because their customers had so many problems.
After $450 in repair bills, we then had both (BOTH!) drawers drainage pumps fail in the same day.
Looking at another $500 in parts in labor, we punted and purchased a new Bosch.
Summary: We love to entertain, so installed 2 dishwashers in our new kitchen.
I am a "pre-rinser".
The kitchenaid redeposits the tiniest bit of missed debris, and completely misses any inverted bowls, glasses or cups within 4" of the corners.
I've owned a dozen new dishwashers in various homes, but this is the 1st where I must completely wash the dishes before washing them in the dishwasher, and then spot wash after the cleaning cycle is done.
Summary: This is a great machine and I would recommend it of just about any one based on its versatility. We are a family of 5 and no longer have dishes laying in the sink waiting for someone to unload the full dishwasher. We also do not have a cavern of a dishwasher full of dirty dishes waiting to be filled before we run it.
We can easily fill and wash dishes as we go and always have plenty of glasses and flatware ready to go.
The dishes and glasses dry very clean and spotless.