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KitchenAid KUDE70FVSS

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  1. Testfreaks.33053966
    2.0/10
    frustrated washing guy
    17 September 2012

    I purchased this unit and paid for professional installation and it has been nothing but problems. I have a brand new house, and was very proud to install and purchase kitchen aid products in my home. Never again. 4 months after installation, there was a leak from the front of the door. A service call, we were told to stop using Jet Dry (although the instruction manual called for it's use and a sample was provided with purchase). As it caused too much soap foam breaking the seal and causing the leak. The insulation was replaced as it was mouldy, and the soap dispenser replaced as they thought it was releasing too much Jet Dry. It took almost 3 weeks for the parts and work to be completed, hand washing all the time. We have 3 kids under 5, the machine is used daily, if not twice. 3 months later, not a spec of Jet Dry used, it's leaking again. Now it's a micro-scopic crack on the washer arm. They can't see it leaking while here, but the insulation is soaking again, so they don't doubt it's leaking. They want to know if we wish the insulation replaced. Seriously?...should we wait for it to mould up? It's replaced, down again for 2 weeks waiting for parts. I'm now 15 days out of warranty, and it's leaking again. 3rd time in a year. I was lucky enough to fight Kitchen aid to extend the warranty for 6 more months last time so I have a bit of wiggle room, but I was told there will be NO more extensions. They did me a favour. I await yet another repair person, to tell me ??? . . . I bought a lemon. No one knows why it is leaking, they are all guessing and Kitchen aid doesn't want the unit back my 'high end' retail store, wants to sell me an extended warranty and tells me to be tough on Kitchen aid customer service. I wish I never saw Kitchen aid. Be warned. Customer service is a fight, not friendly and I paid well over $1000 for this unit and with repair time, haven't even put a year's use on it. After the repair, I only have a couple months of warranty left and I'm quite sure will be left with this hunk of junk. The fridge I bought is now making noises. Stay away from this Brand and the others made by the same company (whirlpool). I will pay the few hundred more for Bosch or Miele next time. This brand is NOT high end and the customer service and follow up support prove it.

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