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Question: Dishes not coming clean

What am I doing wrong? Our dishes don't come out clean at all with this. I love how quiet it is, but that is about all I like right now. I cleaned the filter and it hasn't helped. I cleaned the spray arms, I tried everything. We use the regular setting (about 2 hrs wash time for a full load). If I don't rinse the baby bottles, milk is still in them after washing so I know it is not doing a decent job. Also, does anyone else have touble with the bottom rack coming off its tracks? If the load is not perfectly balanced the entire rack falls off the track.