Summary: Coming off Canons I had high hopes and was disappointed. the camera is very difficult to use, not intuitive like the Canons. Also stores files with different labels that do not allow simple up loads to picasa. Save your money buy the canon.
Summary: Don't buy this camera ... in fact don't buy anything from Sony. If it breaks and you have to return it you'll have to deal with their repair facility in Laredo which will give you the worst customer service you've ever experienced. They won't honor the warranty and they'll make sure you have a horrible experience while they do it. Look at the other reviews of this camera for horror stories about the warranty and learn from our mistake.
Warranty voided b/c it leaked & horrible customer service
Amazon Customer, Amazon
7 July 2011
Summary: SONY - PLEASE READ! This is one of the first reviews I've ever submitted -- I want to save other people the same money, frustration and time. Bottom Line: If you would buy the camera with a water damage exclusion in the warranty & knowing that it is not possible to ensure that the camera won't leak, then go for it. I would not buy this camera again & I would recommend never talking to warranty service at Sony -- it is a maddening time sink, I was cut off 4+ times.
Summary: I loved this camera for the first 6 months of having it. I went snorkeling in Hawaii at shallow calm waters and after that the camera stopped working! The whole reason I purchased this was to be waterproof. I did everything right making sure all the latches were closed properly. I am sending it back to sony as it is still under warranty. However I am worried they won't fix it based on the other reviews I've read. I will update when I find out what they will do.
Summary: Well, I'm totally disapointed with Sony because of this camera. I have just used it for 2 weeks then it died. First time using the camera under water, after few minutes, it stopped working, the screem got crazy and it never turn on again. I have burned 300 bucks on nothing! I have followed all procedures, stayed in a place with less than 2 meters deep, only about 15 minutes after, the camera sttoped and never work anymore.
Camerea is not reliable, and SONY has BAD CUSTOMER SERVICE!!
3 January 2011
Summary: I bought the Tx5 less than a year ago. I was happy with it while it worked. It took good pictures, and worked as advertised for a while. However, one day it just stopped working. I did not drop it or do anything that would cause it to stop working. I was always very careful to make sure the latches were locked and the seals were clean before I put it into water. It was never dropped from anywhere near 5 ft.
Summary: I loved this camera, for a week. It took great pictures on a beach vacation, and video too. I took VERY good care of it according to the manufacturer's directions. Upon return, following manufacturer's recommendations, I called to find out where to get it cleaned by a sony certified shop. The lady told me it was under warranty, just send it in, they would be glad to do it for free. Then they email a week later, the cover was missing and it would be over $200 to fix.
Customer Service does not stand up with water leaks.
28 December 2010
Summary: I am very disappointed with the coverage by Sony on the warranty. Less than 90 days owned and the camera leaked. They would not stand behind the warranty. Customer Service said they had no way of knowing how the water got in the camera but it was not covered by warranty. I would not purchase again! Waste of my money since it did not perform as expected.
Summary: This camera is advertise to be waterproof but yet after using it for the first time in a 5ft deep swimming pool, the camera leaked and when I send it in for warranty, they blamed it on a missing screw? why would I be removing the screw on a brand new camera? They flat out lied just to have a reason to not cover the product.
Summary: The camera stopped working after 1 month. Sony did not cover the warranty because of water damage. Repair cost $250 (full price of the camera). Don't buy this product if you plan on using it in the water!!!!