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6.8 out of 10

Samsung EX1 / TL500

Samsung EX1 The Samsung EX1 is a digital camera that is pow Read more

Great Deal: $428.45

Reviews and Problems with Samsung EX1 / TL500

Showing 1-2 of 2
Overall 2

Horrible Customer Service

adventurePHOTOGRAPHER, Amazon
21 July 2011
  • Summary: I love this camera but I ABSOLUTELY HATE THE CUSTOMER SERVICE. The camera started producing a small area of red pixels above ISO 400 and also caught dust underneath the lens. Samsung had me send it in for warranty. 2 weeks later the camera returned from Digitech Samsungs warranty company and it appeared as if a 2 year old did the repair.
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Overall 2

Nice paperweight!!! Good for nothing else...

dc-in-md, Amazon
8 July 2011
  • Summary: Samsung is a second rate vendor with subpar products and worse support. My TL-500 stopped working after a few hours of use. It freezes up and you have to remove the battery to power it off. After jumping through the customer service hoops and being treated like a fool, I finally got authorization to return the defective unit. At least Samsung was willing to send me a pre-paid shipping label (the first time).
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