Summary: I love this camera but I ABSOLUTELY HATE THE CUSTOMER SERVICE. The camera started producing a small area of red pixels above ISO 400 and also caught dust underneath the lens. Samsung had me send it in for warranty. 2 weeks later the camera returned from Digitech Samsungs warranty company and it appeared as if a 2 year old did the repair.
Summary: Samsung is a second rate vendor with subpar products and worse support. My TL-500 stopped working after a few hours of use. It freezes up and you have to remove the battery to power it off. After jumping through the customer service hoops and being treated like a fool, I finally got authorization to return the defective unit. At least Samsung was willing to send me a pre-paid shipping label (the first time).
Summary: Warning to all UK buyers!! I bought this from the UK and found it to be faulty. Approached Samsung Customer services who asked for International warranty which was in the box. I supplied it and was then told cameras don't come with international warranty, and any repairs are chargeable. So I have a brand new Samsung camera with a fault out of the box and Samsung don't want to know! Not what I would call customer support!