Excerpt: The Casio Customer service here in Taiwan is the biggest problem I have besides the camera breaking down. 1st time it broke the lens wouldn't retract and I took it in and they said "there was some condensation build up in the lens.... did you take it to the beach or somewhere humid? Because that's bad for the camera". Long story short they replaced the lens unit and in the drawer it went. About 6 months later, I took the camera out and the lens as stuck again.
Excerpt: I bought a Z500 as my first Casio camera and was very pleased with it, until its focus broke down and decided to buy a new model. I purchased FH100 mostly for its design, wide angle lens and 10x optical zoom. As well as I found HD movie recording handy. Now only after a year, I have a malfunctioning piece of parts that Casio won't even bother replying to my support requests.