Excerpt: The Casio Customer service here in Taiwan is the biggest problem I have besides the camera breaking down. 1st time it broke the lens wouldn't retract and I took it in and they said "there was some condensation build up in the lens.... did you take it to the beach or somewhere humid? Because that's bad for the camera". Long story short they replaced the lens unit and in the drawer it went. About 6 months later, I took the camera out and the lens as stuck again.
Excerpt: I bought a Z500 as my first Casio camera and was very pleased with it, until its focus broke down and decided to buy a new model. I purchased FH100 mostly for its design, wide angle lens and 10x optical zoom. As well as I found HD movie recording handy. Now only after a year, I have a malfunctioning piece of parts that Casio won't even bother replying to my support requests.
Summary: I damaged my old Casio High Speed FC100 so bought one of these. Firstly, it's bulky and heavy, it's no longer a compact. It is very easy to accidentally turn the mode wheel on top, then it doesn't work until you realise it's set wrong, you've missed the shot. Yes, it's stuffed full of 'extra features', few of which will make any difference to the end result. I hate it! And now the zoom has packed up.