Summary: I have had many issues with this product. The camera was typical of an underwater camera, but the issues and service were not. A year after getting the camera there was an error with a sensor that required service. Canon charges about $190 for service, regardless of how simple the issue is to solve. I fixed it and thought that would be the end of the problems. I had not exposed the camera to the water since the Canon factory service.
Pros: Typical underwater camera.
Cons: A Sensor issue, Costly Canon service led to leak, Lack of customer service, Too many issues!
Excerpt: The picture quality is quite good and I was happy with this camera until I used it for the first time under water. I only managed to take four pictures on a snorkel trip to Maui, nothing more than two feet deep. The screen turned dark and upon inspection I found the camera full of sea water. I removed the card and battery. I then rinsed the camera with fresh tap water.
Summary: I bought this camera for a Great White Shark diving trip and I was SO DISAPPOINTED because it worked for about 30 minutes. I did not see evidence of moisture inside until the display seemed to have some condensation after a couple of days after sitting, unused. I was so upset and I know everything was properly closed. I am going to try to get money back and I'm not interested in getting it fixed or a new one.
Summary: I am a huge Canon fan and have purchased many of their cameras in the past. I initially loved this camera. We were out on vacation when a huge thunderstorm came out of nowhere. No worries. The camera does take great pictures although it is a little bulky. I purchased the camera specifically because I was going on a cruise and wanted to take pictures with the stingrays. The camera worked great for about 3 to 4 minutes. I never took it more than 3 feet deep.
Summary: I bought this camera before going to Hawaii and was going to snorkel with the sharks for the first time ever. The camera worked great until I had it no deeper than a foot below the surface for a few minutes to take underwater shots. At first the LCD screen went dead but the camera was still taking photos. Then the entire camera died completely. I had even bought a new battery during the trip since the battery never did last very long. The battery cost me $60!!
Summary: At first I was very excited when I received mine in the mail, bought all the accesories, etc. Only used it once or twice before my trip to Jamaica for my wedding. Upon arrival everything seemed to work great, pictures not as good as my other canon, but not bad. My sister bought the same camera for the trip. Within a couple days they both had errors saying lens error, so we were out cameras for our once in a lifetime trip.
Summary: My husband and I purchased this camera to take on vacation in Hawaii. We took about 3 pictures on the beach before going snorkeling and they looked fantastic. Unfortunately, the second we brought it in the ocean with us it filled with water and never turned on again. It's not even like we dropped it or brought it in deep - we were just up to our waists and testing it out. We let it dry out and used the back up battery that we bought with the camera and still no luck.
Summary: I purchased a Canon D10 on ebay from Hot Digital USA. This camera is rated to 10 meters underwater. It is endorsed by most diving organizations and diving magazines, internationally. I purchased this camera brand new and on first use it leaked in one meter of water. I have been to canon, written emails to customer care, canon SA and canon America. The response is pathetic as not to be expected from a 'professional global company.