Summary: I had the same exact issue as another reviewer. Very bad product and customer service. My advice is to never buy an M-Audio product. They will rip you off and offer bad customer service that gives you the run around with no solution. Here is the other reviewer's post on this M-Audio product: Warning for Windows 7 users, especially 64-bit versions: Do not purchase!
I might upload a video of me taking a baseball bat to this POS
20 March 2011
Summary: Wow, lead paint? PEOPLE READ PRODUCT REVIEWS BEFORE YOU BUY!!! Don't be like me... Besides not being able to eat while using this board and having "Wash Hands" taped on it the only problem I have with this board is the pitch wheel wigging out. It's very annoying to deal with so I have to disable it every time I turn it on. Also, why does M-Audio make it so hard to get M-Audio Key Rig software?
Summary: Warning for Windows 7 users, especially 64-bit versions: Do not purchase! M-Audio advertises that the product is Windows 7 compatible, both on website product description and a sticker on the box. I bought mine from Guitar Center for my son in college, and he could not install it at school. I came to his dorm and tried with no luck, so I took it home to get it going. The reality is that if you try to install from the included CD, it will not work at all.
Summary: This is a nice inexpensive controller until it just stops working. The symptoms are; it still lights up, the pitch bend, modulation and volume slid still sends midi signals, but the keyboards goes dead. There may be parts available to repair it from M-Audio, but the cost is 25-45% of the price. Sorry M-Audio, I cannot recommend this unit.
Summary: I bought this for college in the end of the summer and it worked great. Now it's October, and it won't play any notes for me for my Aural Theory Homework. This isn't what I expected when you pay close to 100 dollars.
Summary: Claims to plug and play... plugged it in and it doesn't. Can't really get much further in my review. Lets hope the replacement arrives quickly and is an improvement. I'll let you know when and if I get it.
Summary: I'm at grade 8 piano with distinction, and i loved composing in school and frankly, i was expecting a lot more for this kind of money. I've looked forward to setting this keyboard up since i ordered it, i've just got it, had a play around with it and now im looking to return it and buy a more expensive one. Whats good about it: when you hit a note on the keyboard it whacks it into sibellius....woo!
Summary: Keyboard worked fine for just over a year (very light use) but then packed up altogether. A hardware problem. The keys would input (to Logic or Garageband) but after 10 seconds the input would just stop for no reason. The website offers no support and is very confusing. Thought I might need to download new driver, but the site doesn't give you the option. Going to look for a more robust keyboard. This is really only "entry level"as the response lag was also unacceptable.
Summary: A terrible keyboard, you really have to strike the keys to get a loud enough sound. Vista support? it gets picked up by Vista, the software that came with it is only for XP. M-Audio website is terrible for support. Submitted a question regarding the software and they took 8 days to get back. Phoned Absolute Music Solutions for an exchange, they were very responsive and exchanged the product for one on their website,ESI KeyControl 49+.