Summary: The item was very well packaged when it arrived. The frame worked very good as soon as we connected it. I had a little problem with the remote at first but after awhile it worked great and after almost two months it is still working great. I purchased it as a birthday gift for my son and he loved it. I bought this digital picture frame because of the different options it offered. It is a very good product and I am planning to buy one for myself soon.