Summary: I've ordered several frames from various manufacturers (Pandigital and Smartpants), but this one (by Portable USA) is the only one I ended up returning. The primary reason was the picture seemed washed out and there was dust between the glass and the LCD that couldn't be removed because of the way the frame is constructed. It made it look like there were pixels that were burnt out.
Summary: I got this product and could not get it to work with my Mac as advertised. There is no phone number to contact these people for product support. Don't want anything they don't give you a phone number to contact for product support.
Summary: I ordered this frame as a gift and I'm really impressed with the photo size and quality. It was easy to set up and the remote is a great feature. I love the size of the photos in this frame and they look great. Vertical shots are cropped a bit, but not so that they are awful. The only wrinkle in its operation is getting back to the slide show after the frame has been turned off. It's not automatic - or at least we haven't figured out how to make it automatic.
Summary: I ordered the USA PU-10W which was advertised with a black frame, when I opened the package, I discovered the frame was maroon not black. This would probably have been o k execpt when I inserted my 2 gb SD card an error message poped up stating no data found. The SD card contained an entire Africa photo safari that I recently returned from.
Summary: Was looking for a digit picture frame for an anniversary gift when I came across the PU-10W. It arrived on-time and in perfect condition. The frame was easy to loaded - I used a 2MB flash drive that I loaded on my laptop with both pictures and a tune. I used Portable USA's provided software to ensure the slide show images look their best in the slideshow. My wife and all her friends at work love the slideshow especially the picture size and clarity.
Summary: Opened this product up after buying it for Mothers' Day gift for my wife. Defective. Have to return it. Customer service was responsive. Maybe that would be a better product for them to sell, instead of this frame. I'm going to return the item and not exchange it. I'll look elsewhere for a frame.
Summary: Impressive looking, large frame. It would not read my SD memory cards reliably. After much fussing and reinserting the SD card it might work, but usually didn't. I complained and was shipped another frame which had the same results. I ended up requesting a refund. I was very disappointed.
Summary: This photo frame is a perfect size, great quality with outstanding graphics and picture clarity. It is user friendly and requires minimal time to set up. This digital picture frame allows you to take the memory card from your camera and place it in the frame-SIMPLE. Do your homework- many digital frames do not have this feature. Great quality and reasonable price.