Summary: I bought this as a Christmas present for my dad. Upon receiving the item there was a handwritten note on the packing list that said "No return if opened" Apparently this seller has this policy. If the items doesn't work then you cannot return. I was told I could send it back to the manufacuturer to be fixed. I have never heard of this type of policy, but I can guarantee I will not buy from this seller again. Be aware of this policy when purchasing!