Summary: What Swann is essentially saying is if you purchase from Amazon, you are not an "Authorized" customer. Get a GO PRO! Swann Freestyle 1080p HD Waterproof Sports Video Camera Steer Clear for warranty problems. After purchasing 5 cameras from Amazon, with one failure after 2 months, this is the response I got from Swann Tech Service. Amazon states I cannot return it to them, and Swann says they don't want it either.