Summary: BEWARE: Bought it in late September 09...hard drive crashed beginning of December 09. Didn't even last 3 full months. I never dropped or banged it to my knowledge, as a matter of fact, I was always very careful with it. After several attempts to contact Sony support, they confirmed that it was a hard drive failure and wanted $210.00 for labor to fix it in their only customer support center in Texas. Parts are covered under warranty for one year.