Good camera but way over-priced and notoriously terrible customer service
P. Horne, Amazon
2 April 2009
Summary: This was a great unit when it came out, but now it's just WAY over-priced. Mine just died after 2 years, and I'd only used it about 15-20 times. Sony wants me to pay more than $500 for a flat-fee repair. Unbelievable. Do a search online -- the error message I got was really common, and MANY people got the same $500 assessment. I'll never buy Sony again.
Summary: Sony is pretty much ripping you off on this one. I did "educate" myself prior to purchasing the camera this past December. I purchased the optional DVD recorder that Sony sells with the bundled Nero editing soft ware. Well, the basic Nero wouldn't recognize the format and so I couldn't edit any of my movies. I also can't burn any more copies of the DVD I made as my computer doen't recognize the format either.
Pros: Light weight, easy to use. Picture looks good on a HD monitor, using the camera as your tape player.
Cons: No support, bundled software, supporting hardware is limited.
Summary: FIABILITE DESASTREUSE de la HDR-HC3: Après la période de bon fonctionnement, avec une superbe qualité d'image: - premier problème, plus d'image sur l'écran tactile, plus moyen de commander les menus, puisque c'est le seul moyen, - ensuite, accrochage occasionnel de la bande (perte d'images), - enfin, aujourd'hui (ce qui provoque ma colère et cet avis), plus moyen de refermer le logement de la bande (pas de possibilité de récupérer des bandes enregistrées).