Summary: I purchased a sony handycam, here are the issues - Main reason for purchsing this camera was to upload videos thru firewire. I wasted atleast 30 hours debugging why this product is not recognized by computer when connected via firewire port. It still does not work. I tried multiple computers, multiple cables and Windows XP, Vista and Mac with no luck. The same model number that I purchased 3 years ago works. I checked the menu settings menu by menu.
Major Problems getting videos from tape to computer or CD/DVD
tahoe trio1, Amazon
21 November 2006
Summary: The Picture Package software that comes with these Sony's is terrible - incompatible with most DVD/CD-R writers, meaning that you can't get your video off the MiniDV cassette tapes onto either your computer or a DVD or CD-R. I spent over 10 hours on the phone with Sony and Picture Package tech support, and ultimately learned that it is incompatible with my DVD/CD-R writer (in my Compaq Presario computer), and now am having to try to find some other solution for getting...
Summary: Despite gentle use, the screen has broken after only 7 months. Unfortunately the 1 year warranty only covers parts. The labor costs $216 flat charge (half the price of the camcorder). I thought of Sony as a quality brand.... but no more.
Summary: My little advice - Beware of Sony. The quality has decreased over past years badly and customer service and technical support is very bad too. Not to mention the warranty plans and costs to fix things. I just owned a nice handycam DCR-TRV19 that died after one year of seldom use. Something that is obvious factory defect (since many people experience exactly the same problem) costs more than half of the camcorders price to fix at sony service.
Summary: i ordered this camera, and was pleased with the feature set and the price. however, the first time i tried to use it, it gave the message "dirty head", and would not record properly. if i turned it off and then on again, it would usually record until i pressed the pause(record) button, and then if i tried to record again, i would get the same message. i wouldn't give a product a bad review on the basis of one bad unit.