Summary: This camera is horrible. The buttons that you select on screen since it is only touch-screen do not work after a while and the electric tape holder malfunctions so you can not close the door to camera tape area. It's Terrible, DO NOT BUY!!!
Summary: I bought mine last year and used it 3 times only until I recently got the dreaded C:32:11 error and now my camcorders is unusable. Sony asked $ 500 for repairs. Seriously? I bought this camcorders $250 and they are asking double the price for the repair??!!! Sony has the worse customer service I had experienced. I will never trust SONY ever again they lost me at every level!
Summary: LCD screen will not respond. Sony will charge aprox. $200.00 to repair. It's not a bad camera but only lasted a few months past the warrenty. Also is difficult to transfer tapes to disc. Not compatable with most PC's. If you only need the camera for a year or so this one is fine. If you want one that will last don't purchase!!
Used to be a nice camera, Sony dropped support for VISTA!!!
28 January 2009
Summary: A nice camera, worked well with XP, but Sony got cheap and dropped support for software drivers for USB use in VISTA. Sony tech support continues their death spiral and is more or less worthless. More of the latest Sony "looks great, works poorly" trend. Pity Apple does not make a HAndyCam. Save your $$ and buy a Panasonic model. Better value, better support and it'll be more durable.
LCD Display broke within 6 months & labor costs $129.00
M. Weber, Amazon
28 January 2009
Summary: I purchased this camcorder in July of 2006 because of all of the great reviews. The LCD display just stopped working (greyed-out, on-the-blink, the bottom of the picture/display is partially now on top, etc.) and I now need to send it back to the "Sony Factory" for repair. Even though the unit is under warranty for one year, it's only under warranty for parts -- not labor (which is the most expensive part of fixing something!!!).
Unusable because of poor software and/or documentation
19 April 2006
Summary: I had exactly the same experience as C. Laska and returned the camera to Best Buy because it would not work as promised by the Best Buy salesperson. He told me I could plug in the supplied USB serial cable and simply transfer files, just as with my still camera. WRONG. First, no serial cable was supplied. Second, the documentation is unintelligible. Third, when I took it back to Best Buy, even the technical people couldn't figure out how to make it work.
Summary: The software used to transfer files to the PC is garbage, and this is the second time i've been disapointed with terrible sony software. If I can't get this resolved, I'm returning the camera. In this era, consumers should be able to easily transer files, I can't get the audio to playback, after being bounced around by tech support @ Sony, I do not recoment if you intend to save vidoe to PC