No Way to Contact the Company for Customer Support
Kathryn Clark, Amazon
25 February 2014
Summary: Yes, they have online customer support with questions and answers, but if you need help, for example their help instructions don't work, there's no way to contact them, and least not for me. They indicate that you can email them, but after filling out the form, which was fine, except that I literally had to get a magnifying glass to read my serial number in order to enter it into the form.
Summary: Camera worked fine for 3 weeks, Than completely dead. Contour co. out of businesses, and no support. I loved the camera and purchased different mounts for it,too bad it stop working. Amazon refunded my money (Thank god I still had time).
Summary: Worst product I ever bought at amazon. It came defective, and contour never responded my emals (support). Camera beeps constantly and cuts the videos after 10 seconds. Their website is a mess, I've tried to download Storyteller for my Mac a number of times and the site won't work. Try emailing their support department. This company is a joke.
Summary: I told my wife this was what I wanted for my birthday and had it on my wish list for a long time. I got it for my birthday and was really excited. BUT then tried to download the CRITICAL software so that I could adjust the FPS but discovered that it is no longer supported. In fact the website is dead. There is NO manual and it comes with a 4GB SD card (which worked) but without the software there is no way to set the resolution less than HD.
CANNOT ACCESS ANY MANUALS OR SOFTWARE FROM MANUFACTURER WEB SITE
Mike D. Sims, Amazon
17 October 2013
Summary: You know ... I ordered this two days before my first parachute jump, and I paid extra for overnight shipping, ordering it well within the cutoff time. One of them didn't show up to my house until two days later in spite of it being listed as "Out for delivery" the day after I ordered it. The second one that I ordered ON THE SAME ORDER didn't show up until three days after I ordered it ... mind you, I PAID for overnight shipping. Here is the next problem ...
Buyer beware - Info for this camera on other sites
paul in glendale, Amazon
10 October 2013
Summary: I just lost 5 hours of my life figuring this out. So for the benefit of my fellow consumer, here is what I found. 1. Contour went out of business in August 2013. Many of their website pages are not functioning. 2. Through many web searches, I found a link on the Contour facebook page that lead me to a company called Hurtle Gear. Thankfully, they provide a link to downloadable firmware and manuals. [...
Summary: The Contour Company is out of business!! Now what should i do with the product??!! It's unbelievable that the company is out of business but the product is still on shelf!!?? What abt the after sales service!!??
Summary: This is completely useless to me. It came with NOT ONE WORD of instructions! Sorry, but I'm not a technical giant. I should have sent it back but kept playing around with it thinking I would figure. I gave it to my son, and he's not dumb, but he kept it for a couple weeks and decided it was useless too. Sorry, this one is a bummer! Perhaps if instructions had been included it would have been a completely different story.