Summary: I bought this camcorder from Amazon. It was advertised as new. Upon opening the box it appeared that it had been returned to Amazon by someone. It appeared to be in excellent condition, so I decided to keep it (It is a discontinued model and not readily available as new). I was directed by the paperwork with the camera to the Canon website where I was to register it. That website would not let me register the camcorder because the website was for Canada only.
Summary: Downloading videos is awkward as the USB cable is only 18" long so I had to buy an extension cable to avoid holding the camera from in back of my computer while downloading. The cable that came with my Canon HV20 was twice as long. There are several operations that require the camera to be plugged into an outlet. That's a hassle when I'm on the road. The HD-SD conversion doesn't work on the Apple because it requires the supplied software which is not Mac compatible.