Arrived broken but the vendor took care of it immediately.
William Dubovsky "Bill", Amazon
24 May 2014
Summary: The camera arrived well packaged, but the lens blind was stuck in the up position making it inoperable. I contacted the vendor immediately and they were very responsive. I sent it back for a refund as it was a pre-owned camera. While the episode was disappointing, I was impressed with the vendor and would not hesitate to recommend or do business with them in the future.
Summary: It is a nice camcorder but Canon doesn't and won't support it. It only accepted class4 & class6 SD-cards, put in a class10 and the thing limits the recording format because it doesn't recognize the faster "class". This is a firmware fix that might take all of 2min to update the software, and 5min to test, and perhaps an hour to document and release. Canon would prefer that you buy newer hardware so I am taking their advice and buying a non-Canon camcorder.
Summary: The Canon Vixia HFS10 is by far the best camcorder that I have used, but it sits unused after I ran into one essential problem. You cannot extract the videos off the camcorder with standard and professional software - such as Adobe Premiere Pro CS4 or Adobe Elements. You can try iMovie but I spent 5 hours extracting a 3 minute clip. So, once you use the internal flash memory - you're stuck. In order to record more, you must delete everything and cannot preserve anything.
Summary: I bought this camera about 5 months ago because I heard the picture quality was great, which it is, but I also was intending on taking advantage of the 1/8th inch mic input in order to use a shotgun mic. Every time I use this feature an extremely loud beeping noise goes off when the access light blinks. Really really apparent and impossible to get any good audio. Other people seem to have the same problem: [...] .