Summary: The computers themselves were received in good working condition. The problem was that for one computer there was no power cord or mouse and for the second there was no keyboard or mouse. I had to purchase these items for us to use the computers.
Summary: Although this looks nice, having problems with compatibility. It says "things" are supposed to work with this model although I can't get even simple documents to open. Says no path on just about everything. The only thing I have no problems with is surfing the net.
Summary: I did not realize that none of my software will run on Windows 8. It was going to cost more than the computer to upgrade the software so I returned it. The price was OK but it didn't have nearly all of the features I like on the newer computers. For $100 more you can get a Dell that is awesome.
Summary: The Refurbished H.P. Pavillion arrived in good shape it was fairly easy to set up. There was a guide in the package and a "90 Day" warranty document from H.P. However, when after three days use a problem came up and I felt I had to call someone from H.P. to discuss the issue, I was told that the serial number of the unit indicated it went out of warranty in 2005.