Summary: Ordered this unit online. Did not get what I ordered. I had to order Windows 8.1, home office and wireless keyboard separately. They were suppose to be with the original order. The system never worked properly even after repeated tech support. The last tech said he could find nothing wrong and it might just work itself out in a few days. Very disappointed on the product and support. Sent it all back which was another hassle.
Very small- Very Quiet-Plan on Tossing the Memory if upgrading
works great and the price is even better., Amazon
22 March 2014
Summary: To Be fair it partly to blame is getting used to Windows 8 and then upgrading to 8.1 was a pain and took an IT person 3 hours to get it updating. There is no reset button and if you buy the computer with the hope of upgrading the memory then you will have to toss the memory installed by dell because Dell fills the slots with low memory cards to make up 8 or 12 gb so if you need 16 or more then you have to start with 8gb memory cards. On a good note its very quiet .
Powerful machine when it would work. Quit working well after just a year. Quit working completly after 2 years.
17 February 2014
Summary: I bought this machine because of its power. And when I first got it, it was a great computer. Problem was that after only a year, the screen would shut off. The computer was still on and audio was still playing but the screen shut off. All sleep settings were turned off and verified off and the only way to get out of this was to hold the power button and force the computer off.
Very disappointed with Dell support and overall value
John Hollingsworth, Amazon
24 January 2014
Summary: I have bought Dell high-end PCs for many years and always got good technical support in the past. This is the first PC from Dell that I have regretted buying. Out of the box the PC takes over 2 minutes to reboot and their technical support had no idea why and would not agree to any replacement. Several weeks of back and forth with their tech support was a waste of time. They did not seem to have a basic understanding of their own products.
Summary: The Dell XPS X8700 arrived with a software problem which Dell's technical support couldn't solve. Owing to that problem (or something else) I couldn't save anything I had written. As an author, that of course made working with it impossible. Compounding confusion, the PC came loaded with Windows8, which meant I was in for a time consuming apprenticeship. The book I bought to begin this learning process after happy years of using Windows XP added to the frustration.
Not pleased. Does Dell Practice the Unethical Practice of Planned Obsolescence?
17 December 2013
Summary: Great design, but a poor quality screen. Spent just under $1,000 for a new Dell XPS desktop a few years ago and we're currently dealing with a screen that's blacking out despite treating it like royalty. Now another screen needs to be purchased because the price of the broken part and labor to replace it is more expensive than the price of another screen. If you want a stylish computer that will break within a few years, then Dell is the company for you.
Avoid unless you don't need/want to use the internet
Tim C Frandsen, Amazon
7 December 2013
Summary: On paper this should be a fantastic computer. Unfortunately, reality is an entirely different matter. The Internet connection with this thing is soooo painfully slow. I have 2 iPads and a laptop, all of which consistently get around 30Mbps. With this computer I'm lucky to get 5Mbps (most of the time it is much slower). I thought it might be my aged wireless router, so I replaced it with the latest and greatest.