Excerpt: After owning the Dell Studio XPS 8100 Desktop for about 5 months, the system starting indiscriminately but regularly stalling and freezing - to the point where it was not usable at all. Then I found a TON of complaints online about the XPS having this issue, usually the laptop model. Dell has agreed to replace the hard drive as it's still under warranty, but really this many complaints about a particular model - bad business!
Summary: It's probably most helpful to start this review with a list of what went wrong with my Dell Inspiron 8100. That way, if you are thinking of buying it, you can see straight away that it's no good and start looking for something else instead: - The catch for the left battery became loose. That meant if you picked up the laptop the battery would slide out - The plastic bit on the catch that attached the screen to the base when closing the laptop, fell off.
Pros: Good spec in it's day. 2 slots for batteries
Summary: A client of mine who had bought to 2 Dell Computers phoned Dell support to ask why he couldn't copy a file on a floppy from one Dell PC to another. He quickly surmised that the Dell with win Xp on had a faulty floppy drive. The person he spoke to at Dell advised him to make a boot disk on the win98 Dell PC and boot from it in the xp PC and 'his problem would be solved'. He called Dell again to ask what to do next.
Pros: Cheaper than most, Quick delivery, Nice black cosmetics
Cons: Inferior technical support, DIY Warranty, Costly if faulty
Summary: I bought an 8100 PC from Dell, my first experience had been good (a 4100), early delivery, a few niggles but I was happy with the ease and success of the whole process. A couple of weeks later I ordered this second PC delivery was arranged and failed to appear three times and finally came two weeks after the promised date. The PC looked great, but some of the kit was missing.
Pros: easy to order, friendly, persuasive
Cons: no action, unfulfilled promises , frustrating