Excerpt: A client of mine who had bought to 2 Dell Computers phoned Dell support to ask why he couldn't copy a file on a floppy from one Dell PC to another. He quickly surmised that the Dell with win Xp on had a faulty floppy drive. The person he spoke to at Dell advised him to make a boot disk on the win98 Dell PC and boot from it in the xp PC and 'his problem would be solved'. He called Dell again to ask what to do next.
Excerpt: I bought an 8100 PC from Dell, my first experience had been good (a 4100), early delivery, a few niggles but I was happy with the ease and success of the whole process. A couple of weeks later I ordered this second PC delivery was arranged and failed to appear three times and finally came two weeks after the promised date. The PC looked great, but some of the kit was missing.