Summary: This computer kept shutting down for no reason. Contacted customer service and tried several things till it was decided to send back. Overstock.com was very helpful with the process. Got credit back on CCard and have them sending me another model.
Summary: Unfortunately the PC wasn't fully tested b4 sending out, it will shut off after a while on. It looks like overheat easily. However the service is excellent with full refund and no any argument.
Pros: These are used machines, and most likely off-lease after 3 years of use. These should be marked as "used" instead of "refurbished". My power supply failed after 3 days of use and cost $36 to return unit (20 pounds to CA via UPS Ground is not cheap) You might have better luck, as my experience with other Dell new OptiPlexes have been great. But in my case, the product failed.
Cons: Product failed. Product was already end of life cycle, didn't realize I was purchasing a machine already used for 3 years in field.
Summary: have not been free to use yet; case latch will not slide forward as to open the case. had this computer almost a week and still haven't got a fix for the problem. its ready to go back if a solution for the problem isn't met real soon. like many other retailers ; they are quick to charge your credit card but slow to provide support. will think twice before ever ordering again from them.
Both the original and replacement were FAULTY!!!. VERY INCONVENIENCED!
1 May 2014
Summary: Despite the reviews, this computer has been a disaster. Yes it's 'refurbished' but the system crashes without warning. When the replacement came, it was the exact same story, with no clue as to why.