Great computer, but Asus service needs to be improved
Y. Erez, Amazon
22 November 2011
Summary: I have been a big fan of Asus products for about 10 years now. I ONLY buy Asus computer because they are truly the most reliable hardware manufacturer and make very high quality products. This computer is awesome, it has USB 3 ports that make my life as a computer technician so much easier, it's fast, the screen is beautiful, it looks sturdy and professional, and does everything right. However, the Asus support line is simply horrible.
Summary: Three weeks after getting this computer out of the box we notice the space bar and enter key stick. Doesn't seem like a big thing so we call Asus to ask them to send another. Asus customer service asks us the send the entire computer back. Really? Just for the keyboard? This is a business computer. Waiting over a week to send the entire computer to them and wait to have it sent back is not possible.