Summary: After 1.5 years, this Asus has suddenly turned into nothing but trouble. Our family has never had serious problems with any computer (Dell, HP, Mac) we have purchased in the last 25 years. And all of them have lasted at least four to five years before being replaced. This Asus has multiple problems, including AC adapter/power supply, fan, mother board, etc. (this assessment by a computer repair technician).
Summary: I got this computer about a year ago, and it never really worked smoothly. It crashed on a daily basis, even though I never did anything more strenuous on it than playing BigFish casual games or 10yo pc games. Several times it simply refused to turn on, and by the time I got in touch with asus tech support, it would magically start up again. Then, precisely one year later, conveniently after the warranty ran out, the hard drive completely died.
Summary: This product has a serious design flaw. When you place it on the table, it is not stable. When my kid accidentally hit the table, it fell face down and the screen cracked. So I delivered it to ASUS's office at Fremont, California to repair. The real horrible experience started. I was told it would take 4 to 5 days, and because it was an accident, I had to pay for it. They would send me an email for the price and authorization. It is now 13 days.