Summary: this phone has none of what we have become accustomed to in nearly every phone, at every price point, and find very inconvenient when not included (hold button, mute, hands free dialing, speaker phone, voice mail, etc.) but it otherwise works great IF mouthpiece end of headset is directly on your mouth (can't cradle (hands free) between face and shoulder). For the price it still seem fair.
Summary: I am happy not to have to pay for a lot of "features" that I don't want or need. I would, however, prefer the older style of desk phone that is not so flat and that has a receiver that can be held up by your shoulder.
Pros: No "extras", No caller ID, No clock, No speed dial