Summary: Warning ... I purchased the 30" model of this cooktop and within a year and half, a light under one of the knobs failed and the center burner stopped working... the authorized repair man we brought in informed us that Thermador uses an unusual combination of metals at the burners that cause the bolts under the burners to "freeze up" which makes them costly to repair (they need to be drilled out to open for repair). Our estimate to repair was over $700. Beware.
Do not use large pans that trap heat under the grate.
Joel D. Kallich, Amazon
18 January 2015
Summary: Always been hard to clean, even with various abrasives, still hard to clean. We have had this for one year and has several nice features, but 2 of the pads underneath the iron grate melted & created mess. We had put on a grill pan that completely covered one side. It must have gotten too hot for the pads and they disintegrated/melted leaving a black residue coating the surface requiring steel wool to remove.
Summary: Reno's is absolutely horrible. I spent nearly $20,000 on all new kitchen appliances. When the $700 Thermador microwave quit working, Reno's did nothing to help. Said, "sometimes appliances break." Lot of excuses but would not stand by a good customer. Will never deal with them again nor will I purchase anything from Thermador. Strongly advise everyone to go elsewhere.
Summary: Thermador oven sucks! Second time new oven in use locking mechanism for self cleaning does not lock. Impossible to use oven.Appliance dealer says two year warranty expired. We have been ping-ponged between builder and appliance dealer. Seems no-body wants the responsibility.
Thermador quality is poor as is their customer service
2 September 2013
Summary: We bought a 6 burner range/oven. We love to cook but we also love to travel so this stove has had minimal use for 2 people who lived abroad for 7 -9 months out of the last 18 months. The simmer switch broke 3 months after the warranty and Thermador will not reimburse for the 176.00 repair because we had it repaired before we called them.
Summary: We've had a Thermador SGSX365FS for a year and a half, and have not been very happy with it. We've had problems with Thermador appliances in the past and wouldn't have bought this unit except that my wife really liked the look of the star-shaped burners. It turns out that the cool look is the only good thing about this cooktop.
Summary: I was shocked to see the negative reviews. I can only think it was older models. If the cast iron plate that sits over the burner isn't postitioned correctly the flame flutters so maybe this is one of their problems? The only critique I have is that it can be hard to clean due to the star shape at the base of the star burner. A Mr. Clean magic eraser works well for the general amber haze & a ScotchBrite for the heavier stuff.
Summary: I have the 2003 version of this cooktop. In the almost 10 years of nearly daily use, I have never once had a problem. I love the range in BTU it offers compared to other cooktops and would buy it again. I would have given it 5 stars, but I have to say that keeping the inside corners of the star shape burners clean takes more maintenance than a round burner. Any spills that are not well cleaned out of corners stick and take time and energy to remove.
Summary: "The amount of BTU I am getting from this cooktop is far greater than what I used to get from my older version of Thermador cooktop; and that is obvious from my cooking time. It is also physically a lot more appealling. The stainless steel metal athough appears to be a smaller gauge and thinner than what used to have. Overall, I am very happy with my choice.