Defective cooktop -- KitchenAid refuses to replace it
Fernanda Viegas, Amazon
23 September 2013
Summary: We got this cooktop when we bought our brand new house in 2011. We've been having problems with the cooktop for almost two years now. Every once in a while, when we cook something for more than half an hour (like stews, or certain meats), the burners stop working--all of them at once. The cooktop blocks all burners and it can take up to an hour or more for us to be able to turn a burner on again. Imagine trying to cook a meal like that.
Summary: I bought this cooktop in November 2012. By February 2013, I started having problem with the automatic ignition. I placed service call to Kitchenaid. They came out and replaced the ignitor. It worked for a month, and the automatic ignitor failed again. I called and they came out and replaced the ignitor again plus some other electronic parts. This time it worked for couple months. In July 2013, the automatic ignitor failed again. I called for service again.
Summary: I replaced my electric cooktop with this itme at my new place. Since my kitchen is equipped with all KitchenAid appliances, I was looking for same maker for a cooktop. My wife insisted on gas cooktop as it is easier to cook than the electric version, I was searching for the right item. I came across this cooktop and read all the reviews about it and decidied to purchase the 30" version. It puts out nice flame and cooks very fast.
Summary: Our family of 4 cook dinner on this cooktop every night. My wife cans and makes candy as well on the cooktop and has had great results. Overall I would tell anyone looking for a 5 burner cooktop to buy this kitchenaid version.
Pros: Attractive Design, Dishwasher Safe, Easy To Use, Quality Construction
Summary: Last October, I purchased all new appliances for my kitchen to replace existing tired, 20-year-old items. We went all KitchenAid this time. We plan on doing a gut remodel on our kitchen in the next year, and I will replace this cooktop at that time (so it will be less than one year old when I get rid of it). That's how much I dislike it. Honestly, my only pro for this cooktop is that it is attractive. That's about it.
Summary: All of the partial prongs on each of the grates slant downward. They are not level, so unless a pan/pot is exactly centered over the burner the pan/pot tips, creating a hazardous and unsafe situation. Also, the product is advertised as having "easy movement of cookware around entire surface," which is misleading due to the fact that you can't rest it just anywhere.
Summary: An average cooktop. Difficult to clean. The aluminum flame spreaders have a tendency to bake on the grease and are very sensitive to different cleaners (only "brillo" pads work well). They should have been made of steel or brass. Converting to propane was a bit tricky. The original gas jets were extremely tight and hard to replace. The burners on the right side were reversed in the manual(top/bottom).
Summary: We were excited to find this model four years ago. 5 burners in 30 inches of space was perfect. The unit looks and feels substantial. We had it professionally installed. We immediately noticed that the burner knobs are very touchy, and that with several of the medium-sized burners, the difference between high and low is not much. About two years in, the center burner started flaring and flickering. After a service call (at our expense) it was normal again for a year.
Summary: This cooktop comes with all the features that I look for in the ideal cooking appliance. However, I am not a big fan of the plastic knobs, even though these have a nice appeal. I believe it will be better if the knobs are heat-resistant or solid metal.