One month old and one of the heating elements has stopped working
S. E. Hamilton, Amazon
28 November 2014
Summary: One month old and the element on the front bridge is not working. I have only used the element 3 times and never bridged. Calling customer service was a 42 minute call, even though they already had our address and information from the phone number and the women was especially obtuse. They want a proof of warranty, but we did not receive a receipt from the builder. Builder said show them settlement papers. We will see what happens.
Excerpt: Got this to replace an older style and couldn't be happier! They kept the bridge element - we use it a LOT for making breakfast on a double burner griddle. The controls are clearly marked to let you know which function you are using on a burner. Having TWO adjustable size burners is a great upgrade from the previous model as we often use larger pots & pans.
Pros: Heats Up Quickly, High Powered Burners, Large Surface Area, Precise Controls
Summary: When we remodeled our kitchen we purchased all new appliances. This cooktop has everything. Love the large 3 burners in the middle. The only burner I have ever had that would accommodate my canning pot! It also has a bridge burner. I shopped around a lot and you never saw the oversized burner and a bridge burner. I just love, love, love my cooktop!