Summary: I would've given this case 4 or possibly 5 stars...but Thermaltake's customer service is quite possibly the most horrible service I have ever experienced in my entire life. It is as if they are a phantom company with no employees at all. I purchased this case two years ago and it has been a decent product except two of the drive bays broke after barely being used. These cheaply made plastic drive bays are designed to be hotswapped with the press of a button.
Summary: I purchased this case along with the other parts for my build from Amazon; all parts arrived on time. The Thermaltake Level 10 is big, sturdy and heavy, and it appeared to suit my needs perfectly. I wanted some hot-swappable bays as well as internal storage and expansion room, and the aesthetics of this case were an added bonus - this is a good-looking box.
Summary: While the design is great, the execution of the design is what leads me to give it 1 star. Let's start with the front panel. This is just a mess. The USB headers are very cheaply made. Within one year, all four quit working. The black piece on the inside of the USB female slot has been pulled out of all of them leaving the four prongs exposed and mangled. These are absolutely destroyed to the point that I can't use them.
Summary: There is a fan in the side door which makes the door and the lock vibrate making quite loud noise. I managed to turn it off by insulating contacts with some sticky tape. However, the case still makes a lot of noise. It seems that all the parts are a bit loose. E.g. the slot covers at the front vibrate as well. This is especially frustrating if you spent extra cache on high quality and quiet internal parts (cpu fan, video card etc). There are 3 dust filters.
Summary: Not enough room to write a proper review(I tried and ran out of room) In short. this case came locked with key and instructions inside, the lights didn't work and after about a year the sloppy construction has destroyed hard drives and weeks of data on them I was using for backups, everything gone.I got it because it had good reviews maybe they got lucky or maybe they wrote it shortly after getting it and thought it was great.
Summary: I would avoid anything made by this company, only because their customer service is so rude and inappropriate. I had a broken power switch on my case, and notified them of this during the warranty period. Unfortunately, it looked like their RMA process was going to result in too much downtime for my system, so I put off working out the replacement with them. When I finally had time to deal with it, I was less then one month outside of their three year warranty period.
Summary: This is a review of Thermaltake's customer service, not this particular product. I have a model M9 case that broke last year, within the warranty period. I finally got around to contacting them today...less than 30 days after the 3 year warranty expired. I called their tech support. The rep refused to help me at all. I asked for a supervisor. The supervisor went on and on about why he couldn't help me.