Summary: Computer arrived today, all in all in good condition. The monitor had a small scratch in the lower left face of the screen but not a big deal. As I stated, it was in overall good condition. Looked up the instruction manual on line and set the computer up without any problems.
Summary: NOT WITH THE COMPANY THAT'S FOR SURE. ALWAYS READY AND WILLING TO COMMIT THEMSELVES. BEND OVER BACKWARD FOR A CLIENT. THE PROBLEM IS KIND OF STRANGE. SOMETHING ABOUT WHERE I LIVE AND THE PEOPLE AROUND ME. JUST HAVEN'T HAD A CHANCE HERE TO REALLY TRY IT OUT YET.
Summary: I am holding off on a full 5 starts until I see how well the product works in time, however I must said that the customer service is excellent. The computer was missing a keyboard (simple packing oversight I guess).