Summary: For the price I suppose two years is all I could expect
Pros: I use this urn to keep water hot during dinner parties. We seem to have tea drinkers not coffee drinkers. It does that job very well.
Cons: I had a West bend 42 urn previously and the element started to rust after 2 years. and leave deposits in the water. We cleaned it regularly but this happened anyway. We used it a lot but nevertheless this should not of happened.
Summary: We purchased this for a series of parties over the summer, where we invited up to 50 people and needed a coffee maker due to the number of invitees who drank coffee. Overall good. Put to use immediately. Brews quickly and easy to use. We are not regular coffee users, so great that we had no problems. Cannot compare since we did not have any others like this before.