Summary: For the price I suppose two years is all I could expect
Pros: I use this urn to keep water hot during dinner parties. We seem to have tea drinkers not coffee drinkers. It does that job very well.
Cons: I had a West bend 42 urn previously and the element started to rust after 2 years. and leave deposits in the water. We cleaned it regularly but this happened anyway. We used it a lot but nevertheless this should not of happened.
Summary: We purchased this for a series of parties over the summer, where we invited up to 50 people and needed a coffee maker due to the number of invitees who drank coffee. Overall good. Put to use immediately. Brews quickly and easy to use.