Buyer Beware -Technivorm gives no customer support
13 June 2013
Summary: The bummer is, this coffeemaker makes really great coffee, but if you have any problems with it or if you need a carafe replacement, etc. it's next to impossible to get parts. Additionally, Technivorm does not reply back to customers when you email them on their website, nor do they supply an phone number at which you can contact them.
Summary: Let me count the ways I love my new Moccamaster. First and foremost, I love the way my coffee tastes -full of flavor without so much as a hint anything acidic. That fact that it brews in 6 minutes works great for us and the sleek design is just plain fun and so easy to use.
Pros: Durable, Easy to Use, Quality, Time-saver, Power, Easy to Clean, Size, Speed, Versatile, Quiet, Design, Assembly
Summary: I bought this coffee maker a while back with high expectations. There appears to be a design flaw in the filter adjuster that eventually causes the coffee maker to malfunction leaving you with a mess to clean up and to add insult to pricey injury, coffee grounds in your coffee. The company, rather than keeping their customers happy and replacing the part, sent me a list of places that carry the coffee maker ( none of which have the part) and an announcement they would...
Summary: I've been eying this coffee maker for a year, and trying to figure out how to get my wife to go along with this product. I got her to go with me to W.S. this past weekend. The bad news: they didn't have a demo model because an employee had taken it home to learn about it, worse news they didn't have any in stock. My wife to my surprise said order one; so I did. UPS delivered it yesterday.
Pros: Durable, Easy to Use, Quality, Speed, Quiet, Design
Summary: had mine foe 3 years and very happy with it until it just stopped working. emailed boyd coffee company and a rep said certtainly must be scale build up, there is a service fee of 99 dollars (the cost of a cuisinart replacement) just to look at it. we will send you descaling material. pulled out my 10 year old cuisinart coffee maker and it cranked right up.
Pros: Power, Design
Cons: Quality, High-Maintenance, Fragile, customer service
Summary: The other 10% of the time the coffee doesn't drain from the filter basket into the carafe - it overflows from the top of the filter, spilling hot coffee and grounds all over the counter top. I advise against buying this particular model which is a shame because when it works correctly it makes excellent, hot coffee.