Summary: I bought the predecessor to this model in 2005 from Costco ($900 - such a deal!!!). Since then, have produced more than 10,000 cups of coffee (there's a counter in the menu) with no issues, just periodic cleaning.
Summary: I chose the Saeco Royal Professional for the church cafe as a replacement to our late '80s Italian model that recently died. I briefly looked at commercial machines, but quickly discovered that they were just too expensive and had few options.
Summary: Returned first machine; wouldn't work. Received replacement from Amazon. Same problem. Was instructed by SAECO to return machine to them for replacement. Received 3rd machine on Oct 13. On Oct 24 machine stopped working. Apparently the heating element went out.
Summary: We've had our Royal Professional since August 2008. When it works, it works fine. For us, we only make 2-3 capppucinos/lattes per day, so if it isn't flowing right that day (inexplicably), then it is annoying. It is back to Saeco for its 3rd repair for the same problems - inconsistent coffee flow.
Summary: This machine makes good espresso and good cappuccinos. In terms of fully automatic machines, its price is infinitely more reasonable than that of a Jura. The price of a Jura X9 at $6500 is about that of a commercial machine.
Summary: Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful... so helpful in fact I could tell I wasn't the first person with this problem.
Summary: When our Saeco Vienna died, we were frankly desparate for an new machine. The Royal Professional (new) was available from Amazon for $900 including shipping and looked to be a whole lot better and had more useful features than other Saecos - new or rebuilts - in the $700-$800 range.
Summary: I've had one of these for a couple of years and use it 4 or 5 times a day. Generally it's excellent, though I have a few little complaints. Mine doesn't seem to handle pre-ground coffee too well, though I have to confess I've only tried that a couple of times.