Summary: Its big but makes good coffee and is pretty heavy duty. probably overkill or home use but We like it. I mainly got this one due to the the plumbed in water option: I just hate filling those water tanks.
Summary: I bought the predecessor to this model in 2005 from Costco ($900 - such a deal!!!). Since then, have produced more than 10,000 cups of coffee (there's a counter in the menu) with no issues, just periodic cleaning. Can be a little tricky to get the brew console in/out of the machine, but overall, no complaints. NOTE - I like French Roast style beans, which can be oily. This can somewhat gum-up the internal passages.
Summary: I chose the Saeco Royal Professional for the church cafe as a replacement to our late '80s Italian model that recently died. I briefly looked at commercial machines, but quickly discovered that they were just too expensive and had few options. I also looked at the Royal Incanto Deluxe, but it also had too few options. This is perfect for what I need.
Summary: Returned first machine; wouldn't work. Received replacement from Amazon. Same problem. Was instructed by SAECO to return machine to them for replacement. Received 3rd machine on Oct 13. On Oct 24 machine stopped working. Apparently the heating element went out. Machine has been returned to SAECO for repair or replacement. If problem occurs again, will retun the machine to Amazon for refund.
Summary: the machine is great, too bad the information and guides are very sketchy, must learn by experience trial and error a good brochure is missing the unit is versatile and heavy duty, wish the water container be larger; however, it has direct attachmet to the tap , if needed.
Summary: We've had our Royal Professional since August 2008. When it works, it works fine. For us, we only make 2-3 capppucinos/lattes per day, so if it isn't flowing right that day (inexplicably), then it is annoying. It is back to Saeco for its 3rd repair for the same problems - inconsistent coffee flow. Saeco cannot explain the cause of the problem, as they seemingly repair or replace different parts each time.
Summary: This machine makes good espresso and good cappuccinos. In terms of fully automatic machines, its price is infinitely more reasonable than that of a Jura. The price of a Jura X9 at $6500 is about that of a commercial machine. This Saeco will do nicely until I get my Faema E61 or Prestige semi-automatic 2-groupers with a Mahlkonig grinder.
Summary: Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful... so helpful in fact I could tell I wasn't the first person with this problem. They emailed me info to remove the brew unit using a screwdriver to over-ride the program that was locking it in place. Still no luck. Then they thought maybe it was one of the three pressure switches. In the end they offered to have it shipped back for repairs.
Summary: When our Saeco Vienna died, we were frankly desparate for an new machine. The Royal Professional (new) was available from Amazon for $900 including shipping and looked to be a whole lot better and had more useful features than other Saecos - new or rebuilts - in the $700-$800 range. The price from Amazon was about $400 less than any place else at the time. We love the machine.