Summary: I bought the predecessor to this model in 2005 from Costco ($900 - such a deal!!!). Since then, have produced more than 10,000 cups of coffee (there's a counter in the menu) with no issues, just periodic cleaning.
Summary: I chose the Saeco Royal Professional for the church cafe as a replacement to our late '80s Italian model that recently died. I briefly looked at commercial machines, but quickly discovered that they were just too expensive and had few options.
Summary: We've had our Royal Professional since August 2008. When it works, it works fine. For us, we only make 2-3 capppucinos/lattes per day, so if it isn't flowing right that day (inexplicably), then it is annoying. It is back to Saeco for its 3rd repair for the same problems - inconsistent coffee flow.
Summary: This machine makes good espresso and good cappuccinos. In terms of fully automatic machines, its price is infinitely more reasonable than that of a Jura. The price of a Jura X9 at $6500 is about that of a commercial machine.
Summary: Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful... so helpful in fact I could tell I wasn't the first person with this problem.
Summary: I've had one of these for a couple of years and use it 4 or 5 times a day. Generally it's excellent, though I have a few little complaints. Mine doesn't seem to handle pre-ground coffee too well, though I have to confess I've only tried that a couple of times.