Summary: Its big but makes good coffee and is pretty heavy duty. probably overkill or home use but We like it. I mainly got this one due to the the plumbed in water option: I just hate filling those water tanks.
Summary: the machine is great, too bad the information and guides are very sketchy, must learn by experience trial and error a good brochure is missing the unit is versatile and heavy duty, wish the water container be larger; however, it has direct attachmet to the tap , if needed.
Summary: Followed all the instructions right out of the box. The result was an error code (DREGDRAW MISS). Customer service was helpful... so helpful in fact I could tell I wasn't the first person with this problem. They emailed me info to remove the brew unit using a screwdriver to over-ride the program that was locking it in place. Still no luck. Then they thought maybe it was one of the three pressure switches. In the end they offered to have it shipped back for repairs.
Summary: Unlike the review below we've been lucky in that we've had no problems with our unit. It's been exactly 3 years since we purchased our machine and we haven't looked back. The machine was bought as we were spending $40-50 a week at Starbucks. Now we use organic milk and beans and make our own latte's at home. The machine is super easy to use. There are various settings for the grinding and dose of coffee.
Summary: This machine makes good espresso and good cappuccinos. In terms of fully automatic machines, its price is infinitely more reasonable than that of a Jura. The price of a Jura X9 at $6500 is about that of a commercial machine. This Saeco will do nicely until I get my Faema E61 or Prestige semi-automatic 2-groupers with a Mahlkonig grinder.
Summary: Very disappointing. We were convinced by the positive reviews from others so we went ahead after much research and ordered this espresso machine. it arrived, didn't work (electronics problem) and the friendly Saeco customer service person told us to simply return it. This is our second attempt with a Saeco product and we have now given up on this brand.