Summary: At first I loved this product. I chose to update my review due to recent experiences with this machine. I purchased in May and by October it wasn't working. I spent $50 plus dollars shipping it to the manufacturer for repair. Now, in December it is again not working. I have taken care of this machine just as they recommend. I feel like I have wasted my money and for a coffee machine that costs over $400 I expect the workmanship to be better than this.
Summary: Don't get the model "GO", I found out it has only one boiler and will cause you problems if you want to brew more than one cup! I am returning the second "GO" for a refund. I am replacing it with the "GIRO" model that has two boilers. I bought a SAECO GIRO and have it at another location and rate it 5 stars. I am now in the process of getting another SAECO "GIRO" to replace this "GO" model.
Summary: I had this machine for over 3 years. At first, it was fine. Makes decent coffee and its very simplistic and easy to use. I do like the strength sensor for switching beans...when it works. But it leaves NO room for customizing the taste/strength of brew. Now for the bad. It has all plastic parts. Very poor quality build. The down time between steam and coffee is annoying. The steam valve is VERY poorly built.
Summary: This machine worked great for about 9 months. I decalc'd the machine as directed. Then the lights started flashing and no pressure. Took it to an authorized servicer and $150 later the machine worked great. Have had it a year now and 3 in every four attempts, the machine errors after grinding the beans - just dumps the beans into the waste hopper. Can't afford to spend anymore on this. Disappointing quality for the price.
Summary: This is a review/comparison by a Coffee Fanatic who has owned several machines, including the $8000 industrial version. I had the Vienna Plus for 8 months and decided to give that away to get the Odea Go. The Vienna Plus had more water in the dredge drawer.. so much that I first thought the machine was leaking!! Found out that IS the way the machine works.. But the machine was bigger than the Odea, so it had room. I had to clean it out every 6-8 cups made.
when it works, it is great.... but it doesn't work.
11 May 2011
Summary: I was happy to see others had a similar experience. I loved this machine, but mine worked for only 3 weeks before the grinder stopped working. THIS IS MY SECOND MACHINE. Prior to that I had an automatic Krups which similarly stopped working after 1 month of use due to electronics malfunction. Thank God I bought it at Costco and their return policy is awesome. Saeco's customer service is terrible.
Summary: Don't buy a Saeco! This machine has broken twice on me, and I have had it for only a year and a half. The first time it broke down, the machine was under warranty and I was able to send it to the manufacturer to be fixed. Of course it cost me shipping. The last time, it was not under warranty. Saeco directed me to a repair company in my city, but the repair company has turned out to be unreliable and only open at irregular times.
Summary: I previously had a Saeco semi auto machine for 5 years, when it finally died I went with the Giro Go. Worked ok for about 13 months and then it started to leak and not produce good coffee. 18 months in it is now not working at all, and will cost over $300 to repair. Saeco's quality has declined over the 5 five years ... stay away from this machine as it's just not worth it.
Summary: This is my third Saeco machine...the first one lasted 7 years it was another model and I was very pleased with it. The second one lasted one year also a different model and they wanted 300.00 to repair it...so I thought I must has just gotten a bad machine and gave Saeco another chance so i bought the Saeco Odea Giro...and it lasted 7 months and now water comes out under the machine instead of through the coffee dispenser....
Summary: I agree with the reviewer who says the Odea leaks (mine started day one) and the customer service is non-existent. I purchased my Odea a year ago. I decided I could live with the leaking issue as it brewed a descent cup of java. However when the unit ceased to function altogether, I contacted the customer service email listed in the unit.