Summary: Machine is owned by a friend and I would give it 3 - 4 stars. This prompted me ordering one from Prime deals that was advertised as Factory refurbished by Phillips. Prime deal exhibited Terrible customer service. I am currently working on 2 months and many hours in attempt to resolve issues, This is the first negative review I have posted in over a decade of Amazon purchases, also the first issue I have had with customer service in that time period.
Summary: We bought this device as a replacement for a "full bells and whistles" machine we bought in Europe and used in Australia. The voltage thing killed us and we didn't have enough budget to fully replace it. To be honest I prefer spending the 3 minutes it takes to build my own Latte and am even trying to do the foam art... to mixed successes. This machine is solid.
Summary: This is my second Saeco. First one lasted eight years and I was very satisfied with it. It recently developed a leak which was difficult to repair so I decided to buy a new one. Big mistake. New machine is either a manufacturing defect or just very poorly designed.
Great Coffee Albeit With Some Questionable Design Choices
Yeshai Mishal, Amazon
9 March 2014
Summary: I purchased this machine as a replacement/upgrade for my Saeco Vienna so my impressions are all relative to that machine. I was lucky enough to find a refurbished model at a comparable price to the Vienna (new). PROs: Better tasting coffee Thicker crema Waste indicator light (No move working about overflowing coffee grounds...) *Fewer options (no need to find the "ideal" settings). Smaller footprint More accessible water and waste containers.
Summary: The warning lights for NO WATER and NO BEANS are side-by-side as are the lights for SCALING and PUCK CONTAINER FULL.
Pros: Adjusted the grind as directed. Makes great espresso and after adjusting the water volume, the Americana quite good also. The Saeco distributor helped me with my one 'con' in a matter of minutes.
Cons: The lights for "scaling" and for "Puck Container Full" were confusing to me.
Summary: I purchased this item in Jan 2014 and was really looking forward to a great cup of espresso. We have had it for three weeks now and in the beginning it seemed to work fine. Right now it only makes a VERY weak espresso. We cannot get it to make a good cup. The beans somehow are not entering the grinding chute. You can hear the grinder, but it sounds like it is just running without any beans in it. We're very disappointed and will be sending it back.
Summary: This is our second Saeco automatic espresso machine. I like that I can get that perfect cup of espresso/coffee EVERY time once the setting has been made. I don't like that it has a smaller water reservoir which needs constant replenishing for the few beverages that my husband & I make every day. It could also use a larger bean hopper. I do, however, like that I will be able to bypass the hopper with ground decaf for my"no lead" friends.