Summary: First, we had to return the first one as it was "always on" and we wanted one with an "on and off" switch." We love the small, compact style. 'Smaller hopper and water tank are no problem. Love that it goes through a self-rinse. We use Kirkland espresso (which is Starbucks) and have no problems. Crema is perfect and taste excellent. Don't use the steamer as I steam milk in a frother. Set up was relatively easy once I learned what all the lights meant.
Pros: smaller size doesn't hog the counter easy to set personal preferances self-rinses smaller hopper so beans don't sit for days
Summary: if you do not use oily beans like the Starbucks espresso product. Oily bean grinds stick to every bit of surface and build up. Before buying this machine I've used several Vienna models (I wish they were still available!#. I've used the Intelia for over a year now. The first month or so while I was trying to figure out what the problem with it clogging up frequently was very frustrating. There is no solution other than buying espresso beans that aren't oily.
Pros: looks great 2 presets are perfect for my household dial it is and forget about the manual ;-)
Cons: does not like oily beans at all tank and reservoirs could be bigger
Summary: I bought the Saeco Intelia in July 2014 after completing research at Seattle Coffee Gear and other sites. My machine has been very reliable and produces consistent shots. I use about 3 lbs of beans per month. First tried some special blends popular in Italy, but soon settled on Peet's MD. This is a relatively oily bean compared to most, but the machine handles it w/o a problems. Measured coffee temperature is 160 F or greater below the dispenser.
Pros: consistent performance reliable small footprint easy access to water tank and waste puck hopper stainless steel boiler (inox) costco sells it
Cons: finger guard can restrict bean flow at low level.
I advise you to keep looking. This is not the machine to buy.
17 February 2015
Summary: The maintenance on this machine is just crazy. Only two people use this machine, it makes about 3 cups a day, and it seems like we constantly have to lubricate the brew group. There is also descaling on regular intervals which is a bit of a pain as well. After about 6 months of use, we had a lot of problems with runny pods. We tried adjusting the grinder coarseness, and the Saeco rep sent instructions for clearing the chute for the ground coffee.
Summary: Really great. Sounds like some folks got lemons. But hey just send it back and change it out instead of wasting your time complaining. That's we buy on Costco. Anyways, great espresso all around. Milk froth is awful so don't buy for that feature. I use a capresso for frothing. One month going strong and if it stops working guess what, there is something called the Costco unlimited return policy and I'll just get another one.
Summary: Great buy! Great cup of Hot Joe or awesome espresso all crema and tight puck when fine ground is set. everyone gets it their concentration by stopping the flow early when using the 2 presets (I set at 2 and 6 oz H2O). Foam (dry), steamed hot milk, tea too. Had it a month and 6 people use it multiple times a day with no issues, cleaning or hassle, just easy barista style drinks any way you like them.
Pros: rich crema espresso versitile everyone wants it their own"just right" ease of use no cleaning but for 5 minutes once a week bypass works great for decafe or ur special ground milk foamer allows everyone to use different milks 6oz coffee is very good rich taste and hot 180 deg costco's warranty if it breaks early no risk! pays for it's self fast if used instead of starbuc
Cons: water resevoir needs filled every 6 drinks or so have to remove the water tray to fit large cups
Summary: After little over a year the digital display does not work period. My first Saeco made machine lasted 12 years! The digital counter counted just over 13,000 coffees! . Saeco customer service was no help. Do not buy. I'm going to take a look at Breville and Jura!
Summary: I wanted to love this machine. For the money, it is not even a little bit worth it. The machine constantly malfunctions. The beans really struggle to get down into the grinder, and I frequently get hot cups of water. When I say frequently I mean at least 2-5 times each day. Probably my biggest frustration is that the machine leaks coffee grounds underneath. This has damaged my granite.
Pros: good coffee when it works.
Cons: malfunctions frequently calc clean comes on often leaks from the bottom potentially damaging granite small water reservoir not very hot.
Summary: this is our 4th espresso machine and the first with the auto frothing tip. The automatic frothing works quite well but the machine has two major issues that I can't live with. 1. It keeps saying the bean is empty when it is not. When this happens it throws away whatever it grinds already which is quite wasteful. This seems to be caused by the safety filter that is supposed to vibrate to trick the beans in.
Pros: automatic frother
Cons: beans dont flow or getting stuck in the safety net
Summary: This is the third Saeco I bought. First one lasted ~ 2 years, but for $400 that was OK. But this Intellia Class at $700 only lasted 9 months. This is with just 2 of us in the house and we only do coffee in the morning. I'm driving it back to Costco today.
Pros: good flavor
Cons: too complicated to run and maintain - unreliable