Summary: You can rely on AJ Madison to fulfill their commitment to 100% satisfaction. The Miele Coffee System arrived with a factory glitch that prevented water from reaching the brew unit. Miele service representatives responded immediately and made certain the appropriate repair was completed. I was concerned over future repair issues given the original condition of the coffee system. AJ Madison stepped up to quell these concerns and issued an extended MieleCare warranty.
Summary: This Machine makes remarkable coffee and coffee drinks. it it looks beautiful too. It is a lot of money to spend on a coffee maker, but it s well worth it in my opinion if you are a coffee lover. The only downside is that when you make milk drinks like cappuccinos, you have to clean the milk system, which is easy , but takes 5 minutes or so.. But I understand why it is important to do.. Just makes it a more time consuming clean up.