Summary: We have had this unit for just over 2 years and are a little disappointed. (previously had a jura for 8 years with little to no problems). As others mentioned in previous reviews there is a lot of upkeep with this machine, however that is not our area of disappointment. After 2 years of use- we run into an issue of an error stating "empty the drip tray" however there is nothing to be emptied.
Cons: Difficult to Use, Difficult to Clean, Temperamental, High-Maintenance
Summary: We are in love with this coffee maker! You just can't beat the quality of the brew! Like a good friend, however, you need to pay attention to it and listen (read!) what it says! There is a slight learning curve, but the end product is every bit as wonderful as their more expensive machines!
Summary: I like the fact that coffee is always fresh since it makes one cup at a time. What drives me crazy and will drive you - if you buy it - is the user interface. It feels hacked together. It will make you a servant of the machine rather than vice-versa. For example, the machine requires both cleaning and descaling. For descaling, it warns you when the descaling time is approaching so you have a few days to find time to do it.
Cons: Difficult to Use, Temperamental, High-Maintenance
Summary: Purchased the Miele 5000 over The Jura Ena 9 based on product manufacturing, look and solid feel of machine. Miele representative came to our home to install, demonstrate and answer questions regarding the product. The machine is easy to use, clean and adjust features at your fingertips. Would highly recommend this Miele machine. Service from both Williams Sonoma and Miele at a very high level.
Summary: We are espresso fanatics and have owned Jura and DeLongi machines. We just returned two Miele machines to the store this week and chose to find another brand. First new one had part missing, second new one lasted two days before "fill beans" message came on and it was full of high quality beans. After several attempts with Miele (via phone) to fix, told to return it to the store. The coffee was magnificent when it worked.
Pros: Quality, Speed, Quiet, great coffee
Cons: Weight, Temperamental, High-Maintenance, Fragile, need access to all sides
Summary: this is the best super automatic machine I have ever tried! Since Williams-Sonoma stopped carrying Jura, I have been unimpressed with other selections. This machine is quiet, easy to use, produces a hot cup of coffee and has a beautiful look! So far, I can see this machine will live up to its 50,000 cup promise! one negative would be that the grinder really could produce a finer grind, but most automatics have the same problem.
Pros: Easy to Use, Quality, Time-saver, Power, Easy to Clean, Speed, Quiet, Design, hot coffee
Summary: I love my Miele CM5100!! It grinds my favorite beans fresh with every cup, the steamer froths the milk PERFECT every time, and I no longer have to wait in line for this experience. I am so happy they came out with this machine. HIGHLY recommend it!
Pros: Durable, Easy to Use, Quality, Time-saver, Power, Easy to Clean, Size, Speed, Versatile, Quiet, Design, Assembly