Summary: Not easily serviceable and broke a year after I got it. Had it repaired and it's barely hung in there for another two years. Not horrible for the price, but not a permanent solution for your automatic cappuccinos. Still saved money over going to Starbucks.
Summary: After just a few months we sent the machine in to Krups because the steamer stopped working. They fixed it after several weeks, but sent the machine back without most of its accessories (like the necessary water container) and also damaged. They then promised to replace the unit with a new unit. Instead we received somebody else's even older unit, but since they stopped making this machine that's all they could do.
Summary: Hi, first I would like to give thanks to Jesus for being my saviour!! With that being said I will say the Espresso machine has been a very nice addition to our kitchen. The machine makes a very good drink and no more trips to Starbucks are needed ($5.00+ savings everytime we use it). I would recommend the Ghirardelli Ultimate Fudge brownie mix to go with the awesome drink.
Summary: Well, our Krups XP7260 just broke today, 13 months after purchase, in what appears to be the classic way - clogged up and leaking. When I called the customer service center, the rep immediately asked me if I used dark roast beans. I said yes. He said that they were too oily and clogged the grinder and that there was an insert with the packaging saying they recommend using medium roast beans for this reason. I said I read no such insert.
Summary: I had a Krups Palantino automatic espresso machine and it lasted about 10 years with one minor repair. So when it finally gave up the ghost I looked for another Krups to replace it. Unfortunately I choose the XP7620. It worked fine for about 1 1/2 years then started giving machine test messages and error codes. I sent it in for repairs and the cost was $240.00 to repair the unit.
Summary: Purchased because our household spends 1800.00 yr on coffee at well known chain. We love the ease of making your own perfect coffee drinks, and the quick clean up. So far we haven't found a reason to dislike it. We have only had it for approximately a month and it has nearly paid for itself!!!!!!! I know the initial cost seems a bit much, but do the math like we did, two coffee drinks a day at nearly 3.50 -4.00 ea.....say no more...
Summary: I have had several superautomatic machines in my life: One Saeco, One Jura and the Krups. The Krups is not even in the same league as the other two. I bought two of these from William Sonoma at a good price. Since they don't have a bypass doser, I used one for Regular and the other for Decaf. About one year after purchasing, the more heavily used machine (regular) began to leak pretty substantially and stopped working.
Summary: If you are looking for troubles buy this coffee machine. It brokes, brokes and brokes... Absolutely not reliable. It look nice and it's not big but it,s a real lemon. Ours broke four times in a year. We made 4 coffes per week with it only on weekend. We are very careful with it but it brokes on and on. They repair it under the guarantee but we always have problems. IT's a shame that a company like Krups made products like this.
Summary: I question this companies ability to engineer this machine. We have had to return ours seven (7) times for service. Twice we recieved back machines that didn't work at all - so I also question their quality control in their service/warrany area. They tried to fix our orginal one multiple times, before sending us a remanufactured machine, which also broken down several times.