Summary: I've had another Krups Espresso Machine for many years and loved it. This one came with a broken steam nozzle right out of the box. Unfortunately I didn't notice until I'd thrown the box away. I have sent away for a replacement part, but after reading reviews I am not confident that it will work either. This machine is much larger than my old one, which fit on my counter well. I would not buy this model again.
Summary: And when I ended up buying a new one elsewhere, it broke within months. I have had 7 of these since 2011 and they work REALLY GOOD when they are working, but they have too many issues. The frother was actually upgraded in the newer inventory because of complaints. I got shot a dozen or so ties in the face from these tips flying off. But the new ones turn and lock on, and stay on. The other issue is water.
Summary: After having a Krups espresso machine for 20 years which worked great, it was time to replace, and I thought another Krups would be a good choice. I bought the XP5240. I was never able to froth the milk, just heat it up. And frankly, the crema from my old machine was way better. I finally took the frothing wand apart and found that a flimsy plastic part inside was broken. It's a huge hassle to get the thing back on as well because of those three little prongs.
Summary: Please don't buy this machine. After a few uses the steam frothing nozzle snapped off. It is held in place by three little plastic stems. I contacted the company and the replacement part was unavailable. They said they would ship it out as soon as it was available. I checked back every two weeks for FIVE MONTHS. PS - If anyone is looking for a job as a production manager I know a company that could use the help.
Summary: I had this unit for just over 6 months using it maybe 24 times. As with others the milk wand came off many times and the silly plastic clips broke one by one. I call Customer service who told me they would send me a re-designed milk wand, this took 10 weeks as they are on back order. Used it about a dozen times and the new part also split. By this time the machine was over a year old so i paid $17.00 for a new milk wand.
Summary: We have had issues with the nozzle from this machine twice now. The machine makes excellent espresso but the nozzle has broken twice and each time we have had to wait several months for a replacement. The nozzle becomes loose so that it is not able to steam/foam the milk. I do not recommend buying this product!!!
Summary: You want to make just expresso, well this does a great creme for under $300 but the froth wand, well I have broken two, and Krups replaced the machine ( the steam was shooting up in the air not down in the milk burnt my hand). Now second machine the steam wand broke a clip, called customer service they told me that users "break" the steam wand (thanks for blaming the customer for a bad design) 2 weeks later another replacement steam wand.
Summary: I thought very carefully and compared various machines before deciding on this one. It's really hard to underestimate the main benefits of this machine: 1. The fact that it has a solenoid valve that results in a nice, dry puck after brewing that can be easily discarded by pushing the button at the bottom of the portafilter. 2. The autotamp system--just truly brilliant. It isn't after you have been measuring and tamping coffee for a while that you appreciate this. 3.
Summary: Please note that Amazon removed the negative reviews about this machine. My review was one of them. Based on my eperience and others that I've read, the frother attachment breaks, shoots off during steaming and the o-ring comes off. I personally ended up with a second machine in less than a month. Please do not buy this machine.
Summary: I purchased the XP5240 in Nov. '09. I went against my better judgment in doing so as there were no reviews yet as it was a new model and I had had a Krups Espresso Pronto since 1994 that was showing signs of giving up. So, what could go wrong? Well, let me tell you. Six weeks after I recieved the XP5240 the frothing attachment threads stripped out and another part of the machine started to leak.