Summary: I had an xp4200, same milk frother design as most models, absolutely appaling! I had 3 leak and replaced in 4 months, just not fit for purpose. Then the machine was sent away to be fixed, and they lost all record of it entirely! Really! Don't go near this company, there should be a recall on all models with the new steam arm, looking at the design, it could never last long.
Summary: I received one of these for a Christmas present this year, for my office and we bought a second one for at home. It seems as though my review will follow everyone else's poor review - the steam wand falls apart and breaks after 2 weeks of weekend use only (on the home unit). All the negative reviews point to this and if you call Krups, they note that they are aware of the issue. They have been for years; yet they do nothing to design a proper steam wand.
Incredibly poor machine and the customer service stinks too.
11 November 2013
Summary: Don't buy this machine. The old lug wands were flawed and the new screw wand is flawed too. The inner plastic thread on the male connector which connects to the metal steam arm is made from plastic which cannot withstand the pressures and the change in temperatures going through the joint, so the thread strips and the whole wand blows off the machine, if you don't scald your hand, you'll definitely have a kitchen soaked in milk.
Summary: Bought this Krups coffee machine 09 months ago and have already sent it back twice to Krups who have kept it over 01 month on the second occasion for repair. The milk frother is faulty, an obvious poor manufacturer design which shows in all previous reviews. My wife burned her hand with the frother nozzle when it suddenly shot off like a rocket after building up pressure.
Summary: Believe all the bad press it is true! This machine has broken on me as follows 2 milk wands broken (within one month of use each) due to bad product design, the plastic clips break no matter how careful you are. When they do break it can often happen while frothing milk spraying hot milk and steam over you and your kitchen.
Summary: It is such a shame about this coffee maker, as it is great for the price, but despite that you really shouldn't buy it. I will explain, but basically the bottom line is this model has been discintinued as it has a design fault, so unfortunately, for the sake of one little problem, it really isn't worth it. Despite it seeming value for money, it is still a lot to spend when not every single feature works.
When we first bought it, we used it all the time.
Summary: We have had this machine less than 3 months, during which time it has played up and not worked properly at all, with parts such as the milk frother even randomly falling off! Then finally 2 weeks ago gave itself up and stopped working completely! It has barely been used! Very disappointed. Currently trying to contact the seller to get it returned and refunded or replaced with one that might actually work. We'll see what happens. But we are most unhappy at the moment.
Summary: Having had a Krups espresso maker for 21 years with no problems other than an occasional broken glass jug ( user induced) I foolishly exhibited product loyalty when buying a new machine (plus the choice is limited by all these stupid environmentally unfriendly land- fill filling capsules that force you to drink the same coffee as George Clooney). BIG, HUGE MISTAKE! Krups' legendary quality is clearly a thing of the past!
Summary: The machine itself is fine and would give it 4-5 stars. The vapour nozzle used to froth the milk however has a MAJOR DESIGN FLAW! The first nozzle broke within a week of use. I am now on the 3rd nozzle within 5 weeks of using it. Unfortunately I bought the unit before reading the reviews, if you want frothy milk don't buy this unit!