Summary: I have owned the machine for a couple of months now and I use it every day. No complaints so far. The machine has a nice weight to it. The precision tamp is a great new feature. I also like the new "eject" button that pushes out the used espresso in one lump -- no more slamming the little espresso basket on the counter or digging the used espresso out with a spoon.
Summary: I had an xp4200, same milk frother design as most models, absolutely appaling! I had 3 leak and replaced in 4 months, just not fit for purpose. Then the machine was sent away to be fixed, and they lost all record of it entirely! Really! Don't go near this company, there should be a recall on all models with the new steam arm, looking at the design, it could never last long.
Summary: This could be a great machine if it didn't have challenges. First one had strong smell coming from it each use. The frothing wand on the second one came off twice while frothing. Price maybe right but if you plan on keeping your machine for a while I would not recommend this machine.
Summary: I received one of these for a Christmas present this year, for my office and we bought a second one for at home. It seems as though my review will follow everyone else's poor review - the steam wand falls apart and breaks after 2 weeks of weekend use only (on the home unit). All the negative reviews point to this and if you call Krups, they note that they are aware of the issue. They have been for years; yet they do nothing to design a proper steam wand.
Incredibly poor machine and the customer service stinks too.
11 November 2013
Summary: Don't buy this machine. The old lug wands were flawed and the new screw wand is flawed too. The inner plastic thread on the male connector which connects to the metal steam arm is made from plastic which cannot withstand the pressures and the change in temperatures going through the joint, so the thread strips and the whole wand blows off the machine, if you don't scald your hand, you'll definitely have a kitchen soaked in milk.
Summary: This is my third Krupps machine. The first one, which used a pressure system (not a pump) lasted for 17 years! The last one I had was the XP4000 which only lasted for 4 years. This was really my fault for using the very hard tap water that we have where I live. My latest purchase is the XP5240 (bought in a local shop) and I must say it is a great improvement over the XP4000.
Good machine, but with some very troublesome faults.
Chris C, amazon.ca
17 May 2013
Summary: Check out the top-rated review on Amazon.com for the most accurate summary of this product. An update, though, because Krups has since replaced their steamer attachment. Not sure if anyone will see this, but hang on to your receipt, because within a year or two of purchase, Krups will replace the "clip" steamer with one that screws on. It's something like $10 outside of that. The bad news is the new steamer might actually be worse than the old.
Summary: easy to use, easy to clean, had one for two years that was brilliant befor the pump broke down. Bought another recently and it worked only intermittently so I've returned it but wish I could buy them locally. They seem to be tough to find.
Summary: Bought this Krups coffee machine 09 months ago and have already sent it back twice to Krups who have kept it over 01 month on the second occasion for repair. The milk frother is faulty, an obvious poor manufacturer design which shows in all previous reviews. My wife burned her hand with the frother nozzle when it suddenly shot off like a rocket after building up pressure.