Summary: Makes great coffee, but we are about to return our second (!!!) J9. I have to say, for $3500 I think these things are utter ripoffs. The first took two days to start leaking. The second can't seem to recognize when you have placed ground coffee (in our case decaf espresso) in the secondary hatch. I think we have dumped at least $40 dollars worth of unused grounds. Great to clean to first thing in the morning.
I've had my J9 for two years and loved it. It saves me at least $10 per ...
23 September 2014
Summary: Never written a review before but feel compelled given my opposite experience with Jura customer service. I've had my J9 for two years and loved it. It saves me at least $10 per day of take away cappuccinos, producing one that is superior to most (bar those from the exceptional coffee bar). After almost two years of hard use, mine stopped grinding. I sent it back through Jura customer service. Voila it returned within a couple of days with a new grinder at no charge.
Summary: Length:: 1:53 Mins As a coffee and coffee machine addict, members of my vast collection of coffeemakers go in and out of rotation. From a $2 Vietnamese Phin to this $3,000 Jura, I love them all because each one can tweak something different out of the bean. I can't say that any one machine is 'best', each is unique. Unlike the others, however, the J9 never leaves it's place on the coffee buffet station.
Summary: Have used a SAECO machine for the last ten years.Finally "blew up" and I needed a replacement. Have known the Jura machines for a long time but because of the price never considered purchasing one. Finally had the courage to purchase the Jura J9 and have absolutely no regrets. Makes excellent Espresso or a coffee with a crema. Cappuccinos or Latte Macchiatos are a breeze to make. Wish I would have purchased earlier.
Easy to use, but does not work with almond or soy milk
11 April 2014
Summary: Out of the box, this machine was great, is beautiful and made a good cappuccino with skim milk. However, once I tried my normal almond milk, my experience went downhill. The almond milk was only luke-warm, and the highest temperature I could get it to was 110 degrees (150-160 degrees is the normal temperature for milk). Also, after less than 2 days of use, the machine stopped dispensing any sort of espresso from either nozzle.
Very, very bad experience with the quality of their very high priced machines!
Linda D, Amazon
23 March 2014
Summary: If I could choose no stars, I would. And I have a lot of experience with this companies machines. I actually haven't written a review before because Ive got so much going on with three businesses it frustrates be to be in a position with such a high ticket item that if I do write a review, it will be as long as the other unhappy reviewers HONEST one listing all of the issues they have had (and I have had the same and more). I have a Z5 and it is my THIRD Jura machine.
Summary: I received my machine on Jan 20th. I have to say it was a huge let down. Niether the coffee or milk were hot enough. I would think spending this amount of money on a coffee machine you should at least get hot coffee and milk without having to use cupwarmer or running hot water through it. I will say that amazon was a pure joy to work with on the return. They made everything simple and easy with no fuss. Thank you amazon for that.
Summary: i have this beauty for less than 2 years and suddenly it stop working showing me errors on the screen!! the cost of fixing it which need parts replacement and "after the 25% discount" could buy me 5 new cappuccino\espresso maker from well known company!!! way too worthless machine i start to hate coffee and all swiss made products not just jura's. but if u insist to buy it ..
Summary: I bought this for my wife and I admit that I thought it is crazy to spend this amount of cash on a glorified coffee pot. She already had a nice Breville expresso maker but didn't use it. Basically it was too hard to operate and clean. This machine is almost totally hands free. Push a button and get a coffee. Push a button and get a latte. At the end of the day turn it off and it rinses tiself. You only have to dump the grounds and clean the trays.