Expensive to maintain and repair...less than great coffee
21 December 2012
Excerpt: Cost $300 to repair 1st time, now, needs it again. Outrageous! Customer support gives very limited technical help. I tried everything to avoid another send off/repair. I wouldn't buy this product had I known all of this.
Summary: We liked the drinks from the Jura, but found it to be unreliable. Ours was replaced under warranty and then the second unit began to leak water onto the counter. Jura wanted $300 (flat overhaul fee) to fix it. Instead we switched to the Miele CM 5200 and are delighted.
Summary: After sending our $2,500 Jura machine back for the 5th time in 4 years - all for the same design problem, we surrendered. After warranty, round trip from Califormia to their office back east, costs about $200 each time.
Summary: My machine makes great coffee. Unfortunately it spends a lot of time being repaired. We have had two water leaks at a repair cost of 300.00 each. in the last 2 years. It had to go in one other time (under warranty).
Summary: You would think after paying this much money for a coffee center, one would be able to write with pride about good service from the manufacturer. Unfortunately, this is not the case. A simple hinge stopped working on one of the doors, and the Jura-Carpesso people want $300 to fix it!
Summary: Great when it works. Unfortunately, that's not all the time. My first one had an internal leak right out of the box. My second one got past that, but often jams when retracting its grounds ejector and does not flow the coffee well.
Summary: I have owned the Jura-Capresso Z5 for two weeks now, and overall I am impressed. Let me start by saying that the day I took it out of the box, the grinder did not work. I called Jura for tech support to ensure I was not missing something, and was impressed with their phone service - they offered to...
Summary: When it works, the machines makes great coffee. When it does not, you are in for a load of trouble because the manuals are unhelpful, and customer service is a joke. For those of you that think that spending $3,000 - 4,000 on a coffee machine might entitle you to some degree of service,...
Summary: We have had the Z5 for a couple of weeks. The Z5 heats the milk to deliver it at about 115 degrees (F) to the cup, at the "high" temperature setting. If you look at the various sites on lattes, etc., they say that 150 to 160 degrees is the norm.
Summary: I was given this as a gift and originally thought "WOW, a $3200 coffee maker is gunna be great" kinda the super high quality stuff only people how own private jets get.... wrong. The Z5 works ok out of the box, but falls way short on the "trouble free use" dept.