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Jura IMPRESSA Z5
4.2 out of 10

Jura IMPRESSA Z5

Beans are ground. Fresh, cold milk transforms into hot, frothed Read more

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Reviews and Problems with Jura IMPRESSA Z5

Showing 1-10 of 16
Overall 2
2.0

I wish everyone knew the truth about the quality of these machines!

Linda D, Amazon
23 March 2014
  • Summary: If I could choose no stars, I would. And I have a lot of experience with this companies machines. I actually haven't written a review before because Ive got so much going on with three businesses it frustrates be to be in a position with such a high ticket item that if I do write a review, it will...
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Overall 2
2.0

Nightmare to maintan

DaveR "Dave", Amazon
9 November 2012
  • Summary: These peices of crap make decent coffee for a year or so and then break down. You can't get into them to fix it yourself and they won't even look at it unless you pay $300 a pop.
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Overall 2
2.0

Customer Service is the worst!!!

Coffee Consumer, Amazon
13 June 2012
  • Summary: I have owned 2 machines by Capresso. First a C3000 that needed a new pump before the waranty period was up. After being without the machine for nearly a month, it was returned w/o charge. It began acting up 2 or 3 months later. Coffee was not as strong. Pump did not pump consistantly.
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Overall 2
2.0

Don't waste the money

P. Tendoesschate, Amazon
13 June 2012
  • Summary: Having had an amazing cup of coffee at a neighbors house (made by a Z5), I was sold. Two weeks later, our Starbucks solution had arrived. As mentioned by other reviewers, the coffee, lattes, caps, etc... were excellent and the machine performed as advertised.
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Overall 2
2.0

Complete waste of money...

T. Bishop, Amazon
13 June 2012
  • Summary: This machine has given us problems almost since day one. We've owned it about three years, don't make more than a dozen cups a week, and we've suffered through too many frustrations due to its many high-maintenance issues. Error messages abound. And don't think we haven't babied our investment.
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Overall 2
2.0

RESEARCH before purchase!!!!!

Zuca, Amazon
13 June 2012
  • Summary: My husband and I were sold on this machine about 3 years ago from trying the espresso from it at William Sonoma. We bought it and within a month of use, water started to leak all over the counter and has ever since when there is a full tank of water.
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Overall 2
2.0

Dissatisified with Jura Capresso Customer Service for Z5

John, Amazon
13 June 2012
  • Summary: We have enjoyed our Z5 for about 3-4 years now. It is a fantastic coffee machine - but I'm submitting a poor review because of very poor post-sales service. My machine is leaking water.
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Overall 2
2.0

so-so tasting coffee, poor quality machine

quality_coffee, Amazon
13 June 2012
  • Summary: We've had our Jura Impressa Z5 since 2007. There was almost no use for the first two years, followed by a year of making one cup a day. From the beginning, the coffee only tasted so-so, not nearly as good as what we used to make with our old Saeco purchased at Starbucks.
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Overall 2
2.0

Please try another brand!

Kindle Customer, Amazon
13 June 2012
  • Summary: I've waited three years before writing a review. I bought this elsewhere. This is my first product review. It's a bit long, but felt I should share in detail since we are talking about spending upwards of $2000+! I don't want anyone to go through what I am experiencing.
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Overall 2
2.0

Impressa Z5 Nightmare

C. Dietz, Amazon
13 June 2012
  • Summary: Not only is the American based service center unreasonable on the telephone, but the quality of their repairs is horrible. I sent my DEFECTIVE and under warranty Z5 to them for repair. They repaired it all right. It made horrible noises and the pump sounded like a freight train.
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