Summary: This unit was sold as for parts only. However, Jura Capresso is an incredible company that stands behind all of their products. I paid for a repair by Jura, and now have a perfectly functioning machine making fabulous coffee.
Don't listen to the haters this machine is awesome
Jeffrey A. LePage, Amazon
13 September 2014
Summary: Have had for 6 years. It works fine. It's a work horse really. It just pumps out the coffee. I don't understand the negative posts at all. I clean it when it says to clean it. It tells you what to do and when to do it. I've got a friend who bought an expensive car. He is always griping at how much is costs to "maintain" it. I tell him well if you can't afford to maintain it maybe you shouldn't have bought it.
The Jura-Caparesso Z5 Mk2 is an Awesome Machine. You just need to follow the automated ...
Sharp Kat "Dr.Be", Amazon
10 September 2014
Summary: The Jura-Caparesso Z5 Mk2 is an Awesome Machine. You just need to follow the automated cleaning regiment on these "fully" automatic machines or they clog up. Can't follow instructions ... this machine is not for you. I suggest Starbucks. But even if you're a total tool ... you can send your Z5 back to Jura and for $150 ... they will "Un-Tool" your machine. Only tools ... listen to tools!
I wish everyone knew the truth about the quality of these machines!
Linda D, Amazon
23 March 2014
Summary: If I could choose no stars, I would. And I have a lot of experience with this companies machines. I actually haven't written a review before because Ive got so much going on with three businesses it frustrates be to be in a position with such a high ticket item that if I do write a review, it will be as long as the other unhappy reviewers HONEST one listing all of the issues they have had (and I have had the same and more). I have a Z5 and it is my THIRD Jura machine.
Expensive to maintain and repair...less than great coffee
21 December 2012
Excerpt: Cost $300 to repair 1st time, now, needs it again. Outrageous! Customer support gives very limited technical help. I tried everything to avoid another send off/repair. I wouldn't buy this product had I known all of this.
Summary: This product makes the best coffee you will pay for it by not going to starbucks or any other coffee house. My husband , my daughter and my son all own one! Their roommates love them because they have this machine. It is so easy once you know the buttons to push and it is fantastic!!!
Summary: These peices of crap make decent coffee for a year or so and then break down. You can't get into them to fix it yourself and they won't even look at it unless you pay $300 a pop. Customer Service are for the most part A$$holes' "I wouldn't have spent $3,000 for a coffee maker in the first place"??!!!??? Stay away...
Summary: We liked the drinks from the Jura, but found it to be unreliable. Ours was replaced under warranty and then the second unit began to leak water onto the counter. Jura wanted $300 (flat overhaul fee) to fix it. Instead we switched to the Miele CM 5200 and are delighted. The design is simpler and easier to use and based on our experience with Miele appliances we expect it to be quite reliable. We think the drinks are better, too. Better froth.
Summary: I had a Jura Capresso E8 model for about 6 years and was generally satisfied with the machine and the company's customer service. Then I decided to buy a more recent model that made one-touch cappuccinos, etc. So, I went online and bought a refurbished Z5 (originally a $3000 machine selling for half that price). What a mistake. Something has happened to this company, because it is no longer the same outfit.
Summary: We had an older version of this machine for 8 years and love it. The Z5 is not as nice or does it work as well. The central spout does not adjust,so you can only make small cups of coffee. Within the first year we have had to send the machine in twice for repairs. They were very nice and the machine is back in a few days,but this should not happen so often. They never let us know what was wrong with the machine...and next time it will not be under warranty. .