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6.2* out of 10

Jura Impressa S9 One Touch Coffee Center

The Jura Capresso Impressa S9 One Touch Coffee Center is like ha Read more

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Reviews and Problems with Jura Impressa S9 One Touch Coffee Center

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Overall 6

Great but not worth the $

Dan, Amazon
7 July 2011
  • Summary: So we have this at work. It works awesome. I mean one push and you have a starbucks coffe/cappicuino/latte or expresso. Then it cleans itself. amazing...... the only bad is if it breaks down on you. Like the other review. We had to send($50) it to the repair facility. Paid for repairs ($250)....After searching on many forums there were only a few people that didnt have to get this thing fixed. You think a $2000+ coffee machine would be reliable, not this one.
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Overall 4

Bad Customer Service

JM, Amazon
7 July 2011
  • Summary: The machine IS great, and I enjoyed it immensely. However, when it started breaking down, the customer service is awful. You have to use their repair shop in NJ, and I am in LA. For this you'll pay over $275 to have it fixed, when I could've had done in LA for $100 but Jura refuses to send part to other repair shop. It is regrettable that for a $3000 (that's what I paid at the time) you'll have to be taxed $200+ for each service that has only 90 days warranty.
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