Reviews and Problems with Jura IMPRESSA C9 One Touch
Showing 1-5 of 5
Fancy to look at, nightmare to deal with.
Linda D, Amazon
23 March 2014
Summary: If I could choose no stars, I would. And I have a lot of experience with this companies machines. I actually haven't written a review before because Ive got so much going on with three businesses it frustrates be to be in a position with such a high ticket item that if I do write a review, it will be as long as the other unhappy reviewers HONEST one listing all of the issues they have had (and I have had the same and more). I have a Z5 and it is my THIRD Jura machine.
Summary: I bought this after losing my other superautomatic in my separation and was really excited to integrate this beauty of a machine into my life. After 10 years of using a Saeco Royal Cappuccino, I thought this would be a nice upgrade - BOY was I wrong! Bean hopper: There is a design flaw in that the beans do not feed easily into the hopper and actually just get stuck.
Summary: We had a horrible experience dealing with Jura Capresso customer service. After buying a $1200 Jura Capresspo F8 machine and using for 3 years, we had to fix it once (paid additional $230), a bit less than year later we started suffering water leaks now. So we claled in to ask for a repair with no charges, and after long conversation essentially my wife was told by MR Rodriguez (lead CS @JC) in a very disrespectful manner that if "we did not like it, we'd better buy...
Summary: DO NOT BUY THE C9. Before you buy the C9, know that it can only steam milk for Latte's to 120 degrees. The minimum temperature required is 150 degrees. I was the one that discivered this product defeciency, so before you spend $1,799, call Jura and ask them how hot the C9 will steam milk