Summary: I bought Jura ENA 9 about a month ago and I absolutely in love with it! I had 2 different models of Saeco and compare to Jura they both are pieces of junk. With Jura the coffee temperature, coffee strengths, and amount of water can be custom preset so easily. ENA series has a new technology, and washing / cleaning is taking about a minute. Frothing is very good also.
Pros: great machine tasty (and hot) coffee easy to use simple display & maintenance
Cons: not any except - we started to drink too much cofee
Summary: Bought this machine as we are coffee drinkers. What a disappointment. Very expensive. Been back for repair after 3 months use. Asked for refund refused. Sits in box unused. Waste of money. Gone back to using Tassimo.
Summary: Purchased this Christmas 2011. Makes great coffee but brewing unit failed after 6 months. It then spent nearly 6 weeks being repaired using the previously mentioned poor repair service from Jura. Other Jura models are made in Switzerland. This one isn't. Friends have other models which have run for years with no problems. For the money the quality and service from Jura is not up to scratch. I would not buy this model again.
Summary: Eventually decided to buy this coffee machine after much consideration. Initially we were disappointed as it made a rather weak black coffee due to the finest grind setting being rather coarse. Returned to Jura who adjusted the setting and it then worked fine for 5 months, before the brew unit failed. A big problem is that you cannot return this through John Lewis and Jura will only arrange collection/delivery during Mon-Fri working hours.
Summary: Machine has already been returned and new brewer unit - after 2months. Then broke again. Water leaks out and coffee has stained the work tops. PLUS the chute for ground coffee is full of mould. In fact when I took the machine apart it was full of mould. Not good.
Summary: Beautiful machine and excellent size. Unfortunately the cappuccino and lattes were just not hot enough for us even on hottest setting as it doesnt warm the milk enough. Also if making milk drinks you have to remove parts daily for cleaning as well as the automatic rinse which I understand but too much haste for me personally. Depends in how hot you like your coffee and if you are happy to carry out daily maintenance beyond the automatic rinsing function.