Machine has problems right out of the box and horrible return policy
Thad Kahlow, Amazon
22 July 2014
Summary: I second everything that was written in the previous post "plagued with problems." We have had the machine for 4 months and have all the same problems, in addition to a door that always pops open and a warning light that never goes off. Every week the machine will not produce coffee and has to sit and reset itself for half a day. When I called to ask about it they told me to do a better job cleaning and it should work.
Summary: Previously I bought a Gaggia Titanium from WholeLatteLove.com. Worked solid for 5 years until the pump gave out one day. I felt that machine should have lasted longer but I guess I can't complain too much. However my next machine was and is the Brera. The quality isn't as good in terms of brew and steam strength (wand) as the Titanium. But what really pisses me off is after 2 years and yes I've descaled...I've had 2 issues, one major.
Summary: Since Whole Latte Love won't print my review (please note others have assigned the machine 1 to 2 stars, yet only glowing reviews are published) I will back up the problems others have reported here. I always research big dollar purchases on Amazon and trust the reviewing community, and others should be forewarned about the Gaggia Brera. I bought it to replace my workhorse Saeco Superautomatica that trucked along for 8 years with typical repairs and part replacements.
Summary: I bought this machine due to a very strong recommendation from an online seller. I should have known better. I can't believe I blew so much money on this awful product. The machine is designed badly. The water container is too small, so you are constantly stopped to refill. Same with the bean container. Plus the machine constantly thinks it is out of beans even when it is filled to the brim.
Summary: I relied heavily on the brand name and reviews when I purchased this product, but was extremely disappointed upon its arrival. For $897 I would have expected a much more robust structure, but it is almost entirely plastic and, frankly, very chintzy in feel and appearance. I followed the setup instructions precisely but after only 3 cups of espresso, the service door which encloses the brew group warped to the point where the door opens during brewing and shuts the...
Summary: Bought this machine and the ground coffee falls inside the unit instead of going through it. Phoned philips (the manual does not have contact numbers) and it took them a week just to collect it. It came with the same fault and so I phoned them again. They were going to get a manager to ring me back but that was 7 days ago and I'm still waiting! The machine has to be returned with the same fault 3 times before they will replace it.
Summary: I must be the unlucky one! I bought my gaggia brera from amazon feb 2012...it lasted about two months before it died...i returned it to philips who now own gaggia...got it back after two weeks....lasted about a month.....its been in the cupboard ever since...
Summary: Gaggia Brera Fully Automatic Bean to Cup Espresso Coffee Machine The product arrived earlier than expected which was a plus but that is where the pluses ended. We read the instructions as requested by the manufacturer, the machine worked twice and the led display decided to do it's own thing. Then a triangle started flashing and that was that. Apparentlly it was a software fault. So we returned it to Amazon who were very good about the situation.